Operations Manager - Davao

Job Summary

The Operations Manager is responsible for overseeing the overall operations of the company's business units within the Davao area. The role ensures that operational processes, customer service, financial performance, and people management are aligned with the company's strategic objectives. The Operations Manager leads cross-functional teams, drives operational excellence, improves business performance, and ensures compliance with company policies, regulatory requirements, and quality standards.

This position requires a hands-on leader capable of managing multiple functions, implementing operational improvements, developing people, and achieving profitability while maintaining exceptional customer and employee experiences.

Key Responsibilities:

1. Operations Management

Oversee the day-to-day operations of all assigned business units or branches.

Ensure operational efficiency, consistency, and compliance with company standards.

Develop and implement operational strategies to improve productivity and service delivery.

Monitor operational performance and identify opportunities for continuous improvement.

Establish and maintain standard operating procedures (SOPs).

2. Financial Management

Manage branch or business unit profitability.

Monitor sales, revenue, operating expenses, labor costs, and overall financial performance.

Prepare operational budgets and forecasts.

Implement cost-control initiatives while maintaining service quality.

Review financial reports and recommend corrective actions when necessary.

3. Leadership & People Management

Lead, coach, mentor, and develop supervisors, managers, and employees.

Conduct regular performance reviews and provide coaching for continuous improvement.

Ensure proper manpower planning and workforce productivity.

Promote employee engagement, accountability, and teamwork.

Support recruitment, onboarding, training, succession planning, and retention initiatives.

Customer Experience

Ensure consistent delivery of excellent customer service.

Handle escalated customer concerns professionally and promptly.

Monitor customer satisfaction and implement improvement initiatives.

Maintain company service standards across all operations.

4. Compliance & Risk Management

Ensure compliance with company policies, government regulations, health and safety standards, and labor laws.

Conduct operational audits and ensure corrective actions are implemented.

Protect company assets and minimize operational risks.

Maintain confidentiality of company information.

5. Business Development & Continuous Improvement

Identify opportunities to improve operational efficiency and profitability.

Support new business initiatives, expansion projects, and operational transitions.

Analyze operational data and prepare management reports.

Collaborate with different departments to achieve organizational objectives.

6. Administrative Responsibilities

Prepare weekly, monthly, and annual operational reports.

Monitor key performance indicators (KPIs).

Ensure timely submission of reports and documentation.

Perform other duties as assigned by Management.

Qualifications

Bachelor's Degree in Business Administration, Operations Management, Hospitality Management, Industrial Engineering, Management, or any related field.

At least 5 years of progressive operations management experience, with a minimum of 3 years in a managerial or leadership role.

Experience managing multiple teams, departments, branches, or business units is an advantage.

Strong leadership, coaching, and decision-making skills.

Excellent analytical and problem-solving abilities.

Strong financial and business acumen.

Excellent communication and interpersonal skills.

Proficient in Microsoft Office and business reporting systems.

Ability to work in a fast-paced and dynamic environment.

Willing to travel and relocate within the Davao region and nearby locations as required.

Work Location: In person