Health Advocate - Outbound Calls, Healthy Outcomes Team - Work From Home

We’re building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

Is your passion helping others? Are you a dynamic communicator? A team player? Do you thrive in a fast-paced environment? If so, we are looking for you!

The Healthy Outcomes Team is a health advocacy team looking for dedicated friendly colleagues to help the Medicare population learn about and complete important health screenings and activities.

As a Health Advocate on the Healthy Outcomes Team, you will interact with members telephonically to inspire healthy behaviors. Our goal on each call is to give every member a clear understanding of their benefits for specific screenings and medications.

You will talk to providers and members to assist with important health services, medications, and resources to improve Star health outcomes.

Your key responsibilities are:

Inbound and outbound calls to members and providers to help getting services like healthcare visits, screenings, vaccinations, or medication refills.

Working through barriers that stand in the way of our members’ good health

Delivering the best member experience through professional empathetic conversations

Provide important education to members to help them make good health decisions that improve their health

Accurately document conversations in the member’s health record

Your key abilities are:

High-energy engagement to provide exceptional service

Empathetic, curious, with an enthusiasm for learning

Knowledge retention and recall to answer questions and resolve issues

Desire to understand and meet our members’ needs and escalate issues for resolution

Speed and efficiency to meet business metrics and goals.

Ability to handle pressure and to stay calm and positive in all situations

Ability to work independently, apply critical thinking skills when needed, multitask with ease, and demonstrate professionalism in all interactions.

Ability to absorb and apply new and changing information.

Ability to multitask, prioritize and effectively adapt to a fast-paced changing environment

Required Qualifications

Professional communication skills

Strong active listening and interpersonal skills

High computer literacy, including ability to troubleshoot issues

Proficiency with Windows and web-based applications and digital communication tools

Reliable high-speed internet connection (at least 50mbps) and suitable remote workspace

Hard wired connectivity to computer is required (DSL, satellite, and wireless broadband are not permitted)

Preferred Qualifications

Bilingual or multilingual candidates heavily preferred.

Experience with HEDIS screening measures

Experience with behavior change

2+ years’ experience with call center or outreach involving members/consumers

3+ years’ experience in a healthcare setting

Medical certification (certified nursing assistant, medical assistant, etc.)

Education

High School diploma or equivalent preferred but not required.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$17.00 - $34.15

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 08/13/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.