Blitz Team Member

Job Summary:

To deliver the client KPIs (drive sell out, maintain and grow retail assets and retail mapping) through effective in-store execution and building strong business relationships with store owners and their managers. This role also includes creative display building and store set up.

Key Responsibilities and Deliverables:

Drive sell out

Comply with call cycle

Effective management of returned goods system and follow up on damaged goods collections

Provide feedback regarding store specific issues

Communicate and escalate stock issues

Monitor and communicate pricing in stores, investigating identified discrepancies

Confirmation of pricing in accordance with promotions

Communicate and implement sales promotional activity as per client brief

Training of store sales consultants

Ensure all store sales consultants are registered on MCS and drive uploads

Capture required sell out data on HHT

Effective management of shelf health

Count stock and determine stock to be merchandised

Merchandise available stock in line with client brief

Optimise stock levels, monitor slow/fast sellers and take appropriate action

Consistent quality checks, respond to poor quality or damaged stock

Keep area/shelves clean, tidy and uncluttered

Identify opportunities to cross merchandise and implement

Communicate and achieve brand objectives

Management of out of stocks

Negotiate prime positioning of Samsung products with Store Management

Effective execution of promotional activity

Communicate promotional activities to customers

Negotiate POP material with store owners / managers

Ensure promotional activities have been implemented, maintained and reported on

Provide feedback to relevant stakeholders

Monitor competitors’ new innovations

Ensure all in-store staff understand mechanics of promotion and provide feedback to Management

Carry out Blitz activities from time to time when required. This includes:

o Assisting at new store openings

o Build-up of promotional events and displays as required

o Adhoc promotional activities

Effective administration

Reporting on competitor activities

Promotional feedback reports

HHT capture compliance

Compile monthly promotional calendar

Ensure assets maintained according to company policy

Customer service and satisfaction

Gather feedback from customer complaints, queries and requests and ensure resolution

Communication and upkeep of knowledge of promotions /product knowledge to provide advice on use of products

Build and maintain strong working relationships

Key Competencies

Organisational commitment

Teamwork and collaboration

Relationship building

Agility

Performance and results driven

Continuous growth & improvement

Resilience & stress management

Service Excellence

Analysis & problem solving

Sales orientation

Quality and detail excellence

Communication

Reporting Structure:

Reports to: Blitz Team Leader

Direct Reports: N/A

Minimum Qualifications: Diploma at NQF level 5, Driver’s license (code 8)

Minimum Experience: 2- 3 years sales experience in Consumer electronics

Knowledge, Skills & Abilities: Effective Administration

Customer Service Skills

Shelf Management

Communication Skills (verbal & written)

Team Management Skills