Business Analyst
Skills
About the role
Job Title
Business Analyst - General Insurance
Purpose of the Role
To analyze business processes, gather and document requirements, support system implementations, and drive operational improvements across General Insurance functions such as Motor, Health, Property, Marine, Liability, and Claims.
Key Responsibilities
1. Business Requirements Gathering
Interact with business users, underwriters, claims teams, operations teams, and management.
Conduct workshops and requirement gathering sessions.
Document Business Requirement Documents (BRD), Functional Requirement Documents (FRD), and user stories.
Translate business needs into functional specifications for IT teams.
2. Insurance Process Analysis- Analyze and improve processes related to:
Policy Administration
Underwriting
Claims Management
Renewals
Customer Service
Reinsurance
Agent/Broker Operations
3. System and Digital Transformation Projects
Support implementation of Core Insurance Systems.
Work on digital initiatives such as:
Customer Portals
Mobile Applications
Claims Automation
AI-driven Underwriting
Workflow Management Systems
Coordinate testing and deployment activities.
4. Stakeholder Management
Act as liaison between business and technology teams.
Manage expectations of stakeholders.
Facilitate discussions to resolve requirement and process gaps.
5. Data Analysis and Reporting
Analyze policy, claims, premium, and customer data.
Generate business insights and dashboards.
Support decision-making through data-driven recommendations.
Work with BI tools such as Power BI, Tableau, or SQL databases.
6. Regulatory and Compliance Support
Ensure requirements comply with IRDAI regulations.
Support audit and compliance initiatives.
Assist in implementing regulatory changes across systems and processes.
7. Testing and Quality Assurance
Prepare test scenarios and test cases.
Conduct User Acceptance Testing (UAT).
Validate business functionality before production release.
Track defects and coordinate resolution.
Required Domain Knowledge
General Insurance Products
Motor Insurance
Health Insurance
Property Insurance
Marine Insurance
Liability Insurance
Travel Insurance
Personal Accident Insurance
Key Insurance Concepts
Premium Calculation
Underwriting Rules
Policy Issuance
Endorsements
Claims Processing
No Claim Bonus (NCB)
Reinsurance
Fraud Detection
Risk Assessment
Essential Skills
Functional Skills
Business Analysis
Requirement Gathering
Process Mapping
Gap Analysis
UAT Management
Documentation
Technical Skills
SQL
Excel (Advanced)
Power BI/Tableau
Jira, Azure DevOps
BPMN/Process Flow Tools
API Integration Concepts
Soft Skills
Communication
Stakeholder Management
Problem Solving
Negotiation
Presentation Skills
Typical Deliverables
BRD (Business Requirement Document)
FRD (Functional Requirement Document)
User Stories
Process Flow Diagrams
Gap Analysis Reports
UAT Test Cases
Release Notes
Business Impact Assessments
Experience Expectations in India
8+ Years
Lead BA / Senior BA
Enterprise transformation projects
Digital insurance initiatives
Regulatory change management
Sample Job Description
Business Analyst - General Insurance
We are seeking an experienced Business Analyst to support business transformation and technology initiatives within the General Insurance domain. The candidate will work closely with business stakeholders and IT teams to gather requirements, analyze insurance processes, define solutions, and ensure successful implementation of business and regulatory changes.
Key Requirements:
3+ years of Business Analysis experience.
Strong knowledge of General Insurance processes (Policy, Underwriting, Claims).
Experience in BRD/FRD preparation and UAT.
Familiarity with IRDAI regulations.
Knowledge of SQL, Excel, and reporting tools.
Excellent communication and stakeholder management skills.
A successful BA in General Insurance combines insurance domain expertise, business analysis capability, and digital transformation knowledge to improve customer experience, operational efficiency, and profitability.
Pay: ₹1,500,000.00 - ₹2,000,000.00 per year
Benefits:
Health insurance
Leave encashment
Life insurance
Paid time off
Provident Fund
Work Location: In person
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