Manager - Data Governance/Data Platform

In U.S. Consumer Services (USCS), our product is Membership - delivering benefits and services that are essential to our Card Members across travel, dining, entertainment, and retail. We compete by providing a differentiated Membership experience that drives loyalty and long-term growth. USCS brings this to life through our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Travel & Lifestyle Services, the Centurion Lounge network, Global Dining, U.S. Consumer Banking, Amex Offers, Amex Ads, and best-in-class marketing programs.

Who We Are

Resy is the American Express global dining platform. Our mission is to power the world’s best restaurants, using technology to imagine the future of hospitality. We serve 19,000 restaurants globally.

Our customers discover the amazing world of restaurants thanks to our content-rich website and innovative mobile app. Our diners are insiders, and we love having them at the table.

We’re hiring, too. Interested in joining our team of restaurant-obsessed explorers? Right this way.

About The Role

We are seeking a seasoned data professional with experience in fast-paced environments to lead our data infrastructure development and governance efforts. This role will report to the Director of Data Strategy within the Data, Strategy, and Integrations organization, with a strong dotted-line alignment to Product - ensuring priorities are directly driven by the product roadmap.

This role is critical to maintaining and accelerating the foundation of Global Dining’s Product analytics and AI capabilities. You will build and scale the unified data architecture that underpins the product roadmap- owning pipelines, data models, and reusable datasets that directly accelerate product initiatives and data operationalization across the enterprise. This work ensures the continued evolution of a forward-looking AI strategy by strengthening the underlying data platform required to support it.

As an analytics infrastructure subject matter expert, your work will focus on proactively identifying, designing, and implementing process improvements to enhance the efficiency, performance, and reliability of our data pipelines, while improving scalability and maintainability. It will include optimizing existing code and data architecture, engineering new integrations, and creating reusable, governed datasets that enable faster product development at scale.

As a governance subject matter expert, your work will focus on driving data security and leading the regulatory and contractual compliance initiatives across our infrastructure. You will partner with Compliance and Privacy teams to complete Information Security assessments, ensure alignment between third party services and Amex requirements, and coordinate service contract renewals – maintaining the integrity and reliability of our analytics ecosystem.

Finally, as a member of a lean data team, you will oversee a wide range of responsibilities, including partnering with cross-functional stakeholders to identify key data initiatives aligned to product priorities, managing project intake, and developing training programs to enhance self-service data capabilities across the organization.

Bachelor’s Degree in a relevant field and 4+ years in a cloud database administrator role or a related role such as an analytics engineer, data engineer, data analyst, data scientist, data architect. Experience in a high growth company preferred. Master’s Degree or PhD is a plus.

Extensive experience with the modern data stack, both developing and ops/admin, particularly with Looker, Snowflake, Fivetran, and DBT

Extensive experience in data modeling, ELT development, and data warehousing.

Extensive experience with software development practices; version control, code review, CI/CD

Strong problem-solving skills, with a resourceful and creative approach to tackling challenges

Proficient writing code in Python and SQL

Comfortable operating at the intersection of data and product - translating product needs into scalable data solutions and influencing roadmap decisions

Experience implementing and operating data governance frameworks, with a strong focus on process, quality, and performance

Deep understanding of privacy, risk, compliance and regulatory concerns and the ability to articulate the impact to partners and stakeholders

Excellent verbal and written communication skills, with the ability to explain complex data concepts to non-technical stakeholders

Passionate about fostering a data-driven culture and driving impact through data

Experience in the restaurant and food tech industry highly preferred

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries

Bonus incentives

Support for financial-well-being and retirement

Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)

Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

Generous paid parental leave policies (depending on your location)

Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

Free and confidential counseling support through our Healthy Minds program

Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.