Operations Manager

Talbot Suites at Stonebridge, part of the Talbot Collection, are currently recruiting for an Operations Manager to join our team. This is a full-time position. The Operations Manager will report directly to the General Manager.

The Talbot Collection are one of the Best Places to Work 2026 as awarded by the Great Place to Work. Come experience it for yourself and join our team.

Main Duties:

Act as a key leader within the property, maintaining a visible presence and serving as one of the main faces of Talbot Suites at Stonebridge;

Support the General Manager in the day-to-day operation and overall management of the property;

Work flexibly across a seven-day operation in line with business requirements;

Conduct regular inspections of apartments, carpark, public areas and operational departments to ensure the highest standards are maintained;

Carry out routine spot checks throughout the property to monitor quality, cleanliness and compliance standards;

Monitor team performance and drive operational standards through regular performance monitoring, coaching, support and accountability;

Ensure operational tasks are completed efficiently and to the required standard across all departments;

Work closely with the Maintenance Manager to ensure maintenance issues are identified, prioritised and resolved in a timely manner;

Review, update and manage staff rosters in line with operational requirements and labour budgets;

Assist with payroll administration, ensuring accuracy and compliance with company procedures;

Provide exceptional customer service, taking ownership of guest queries, feedback and complaints, and using guest insights as opportunities to continually improve the guest experience;

Complete all required administrative duties, reports and operational documentation;

Support the management of departmental budgets, labour controls and productivity targets, ensuring resources are utilised effectively while maintaining service standards;

Develop, mentor and coach team members, fostering a culture of continuous improvement, accountability and high performance;

Ensure all departments operate in accordance with company standards, policies and health & safety requirements;

Promote a culture of excellence, professionalism and operational consistency throughout the property.

The successful candidate must have:

Previous management experience within a hotel, hospitality, serviced apartment or accommodation environment;

Strong leadership and people management skills with the ability to lead by example;

Excellent organisational and administrative skills;

Experience with payroll preparation and staff rostering;

A strong customer-focused approach with excellent communication and interpersonal skills;

Exceptional attention to detail and a proactive, hands-on management style;

The ability to work flexibly, including weekends and public holidays as required;

Some of the benefits of joining the team:

One of the Best Places to Work 2026 as awarded by the Great Place Work

Join a company and culture that put their team first

Training and Development Opportunities - we invest in our people

Being part of a progressive & growing company

Contributory company pension scheme.

Company Life Insurance Scheme

Free parking

Staff meals

Employee Assistance Programme

Talbot Collection Friends and Family Rates on accommodation

Bike to Work

Christmas Savings Scheme

Talbot Suites at Stonebridge, part of the Talbot Collection is an equal opportunities employer.