Senior QA Manager

Role Overview

The Senior QA Manager will lead the Quality Assurance function across multiple technology and business initiatives. This role is responsible for establishing QA strategies, driving test automation, ensuring regulatory compliance, and managing high-performing QA teams to deliver quality at scale across digital, data, cloud, and core banking platforms.

The successful candidate will work closely with Engineering, Product, Architecture, Risk, Security, and Business stakeholders to embed quality throughout the software development lifecycle and support the digital transformation objectives.

Key Responsibilities

QA Leadership Strategy

Develop and execute enterprise-wide QA and testing strategies aligned with business and technology objectives.

Establish quality metrics, standards, governance frameworks, and best practices.

Drive continuous improvement initiatives across testing processes, tools, and methodologies.

Champion a quality-first culture across Agile and DevOps teams.

Team Leadership People Management

Lead, mentor, and develop QA Managers, Test Leads, and QA Engineers.

Define resource planning, capability development, and talent management strategies.

Foster a culture of collaboration, accountability, innovation, and continuous learning.

Support performance management and career progression initiatives.

Test Management Delivery

Oversee test planning, execution, defect management, and release readiness activities.

Ensure effective coverage across:

Functional Testing

Integration Testing

System Testing

User Acceptance Testing (UAT)

Regression Testing

Performance Testing

Security Testing

Accessibility Testing

Manage quality assurance activities across multiple concurrent programmes and projects.

Automation DevOps

Drive automation-first testing approaches and increase test automation coverage.

Integrate automated testing into CI/CD pipelines.

Partner with engineering teams to implement shift-left testing practices.

Evaluate and implement modern QA tools and frameworks.

Risk, Security Compliance

Ensure testing practices meet banking regulatory and compliance requirements.

Collaborate with Risk, Compliance, and Information Security teams.

Support audit requirements and maintain testing governance documentation.

Ensure robust controls around quality, data integrity, and security.

Stakeholder Management

Build strong relationships with senior business and technology stakeholders.

Provide regular reporting on quality metrics, risks, test progress, and release readiness.

Drive decision-making through data-driven insights and quality dashboards.

Present testing strategies and outcomes to executive leadership.

Key Competencies

Strategic Leadership

Stakeholder Management

Decision Making

Team Development Coaching

Risk Management

Quality Engineering Mindset

Communication Influencing Skills

Continuous Improvement Focus

Customer-Centric Approach

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in RD to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

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