Rooms Agent(Front Desk/Club Lounge)

Additional Information

Job Number26099356

Job CategoryRooms & Guest Services Operations

Location4-2-8 Minatomirai, Yokohama, Kanagawa, Japan, 220-0012

ScheduleFull Time

Located Remotely?N

Position Type Non-Management

Must have the legal right to work in Japan (Japanese citizenship or a valid work visa/work authorization).

Business-level proficiency in Japanese is required.

POSITION SUMMARY

Cross-Functional Responsibilities

The Rooms - Agent will be assigned duties in both the Front Desk and Club Lounge to:

Build cross-functional expertise operational knowledge

Foster a guest-centric mindset by delivering flexible, high-quality service across all touchpoints

Assignments will be communicated in advance, specifying whether the focus will be on the Front Desk or Club Lounge, to ensure smooth scheduling and preparation.

Follow all company safety and security policies and procedures, report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.