Sales Coordinator

Inside Sales Coordinator

Job Summary:

Responsible for developing long-term relationships with customers and overseeing sales. You should work to satisfy customers’ needs and requests, respond to their queries in a timely manner and aspire to deliver a positive customer experience. You will have excellent communication and negotiation skills and be customer service oriented.

Ultimately, you should be able to grow our business by building successful, long-term relationships with a key focus on delivering high standards of customer service and upselling.

Responsibilities:

Relationship Management:

Establish good working relationships with key customers

Understand and maintain contact details with customers

Support business reviews with customers

Regular telephone/Teams calls with customers

Establish and maintain customer price updates & price file management

Conduct regular reviews of customer margin to maintain profitability

Order Management:

Manage and review critical part list for internal and external communications

Part number creation

Obtain up to date forecast information for key customers

Process customer orders and ensure orders are progressed to support requirements

Advise customer delivery dates on their Purchase Orders

Analysis of customer schedules to ensure stock availability

Support customer returns and raise credits as required

Processing certification for spot orders

Customer declarations (export) and creation of commercial invoices

Creation and management of customer kits

Creation of works orders for parts to be sent to platers, liaising with warehouse for despatch/receipt.

Liaising with warehouse to ensure orders are despatched on time to your customers.

Support AR department when needed to ensure outstanding invoices are paid.

Drive Growth:

Work with customers to solicit opportunities for growth

Handle Request For Quotations (RFQ) from customers

Collaborate with sourcing department to establish optimal solutions to secure growth

Negotiate with customers establishing pricing and lead times

Other Duties:

Support the preparation of annual budgets

Kanban/VMI set up and maintenance of Master File

Regular Kanban/VMI reviews with key customers to identify any increase/decrease in usage, identify End of Life (EOL) parts and determine when parts become excess

Any other duties as defined by management

Requirements:

Good knowledge with Excel and managing data

Intermediate knowledge/experience of Microsoft Office package including Excel.

Ability to form strong relationships and maximise sales

Excellent timekeeping & attendance

Hard working and reliable

Our Values:

Do The Right Thing and we will succeed: We insist on honest and ethical behavior; We treat others respectfully; Our actions are underlined with high integrity; We partner with others who hold these same values.

Go One Better to achieve greatness: We strive to do our best every day; We are curious and seek alternative viewpoints; We value innovation to deliver long-term success; We will not accept the status quo and tirelessly seek to improve.

Customer First balanced with Company results: We serve our customers with a sense of urgency; We strive to anticipate our customer’s needs; We work with our customers to ensure we are providing them the best solutions they value; We help to deliver the long-term success of our company.

WE DO what we say: We seek clarity and understanding; We follow through on our commitments; We respectfully challenge and collaborate to achieve mutual success; Once we agree, we move forward and make no excuses.

Together we win: We respect and value each other’s thoughts and opinions; We make the time to develop meaningful relationships; We seek new opportunities to continuously learn: We never miss an opportunity to bring out the best in others.

Make a career at SUPPLY TECHNOLOGIES:

Career Development: Success starts from within, and we have several paths from which you can choose to enhance your career evolution.

NOTE: This job description is not intended to be all-inclusive. The duties described may be changed or reassigned at the discretion of management, and the employee may be required to perform duties that are not listed in the job description.

Supply Technologies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.