Operations Director

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.

Outstanding opportunity to join our Consulting Operations team, which is a cohesive, high-performing group! Consulting Operations supports the practice by collaborating with all functional areas and enabling solutions that optimize resource and financial performance, minimize risk, and maximize client experience.

The Operations role is responsible for providing operational support to our leaders and service teams with a focus on - Strategic Leadership, Strategic Implementation and Operational Optimization. In this capacity, operations is accountable to ensure tools, processes, and systems exist and effectively support the delivery of quality services to RSM's clients.

Strategic Leadership

Support and Execution

Supports leadership and ensures the smooth functioning of the organization. Amplifying the leaders effectiveness and help translating strategic vision into action.

Act as a strategic partner, managing key initiatives, facilitating communication

Partner strategically with assigned Consulting Leader to develop leadership meeting objectives and agendas, facilitate leadership meetings, and provide management oversight to strategic and tactical imperatives.

Participate in and contribute to the development and execution of growth strategies.

Performance Analysis

Utilize performance reports and systems to turn financial data into insight, monitoring profitability and plan attainment, giving leaders the reporting they need to run the business.

Strategy Implementation Management

Initiative Management

Participate in turning strategic objectives into actionable initiatives, developing implementation plans and performance measurements for the ongoing success of the initiative. Recognizing and determining the appropriate corrective action to ensure projects are delivered on time, within budget and scope.

Provide interim hands-on leadership, management and oversight to troubled initiatives on an as-needed basis.

Change Management

Partner with Consulting Leaders to provide change management support for internal initiatives

Operational Optimization

Responsible for facilitating operational effectiveness with all internal functions, ensuring all supporting functions are in alignment with the business requirements.

Business Lifecycle Support - Provide business lifecycle process (lead generation to engagement closure) and systems knowledge support to consulting leaders and team members.

Act as an operations SME on technology deployments to ensure all business requirements are met.

Operational Team Management

Provide oversight, performance management, development, coaching and exit-counseling of assigned operational team members.

REQUIRED QUALIFICATIONS

Bachelor’s degree required

Minimum of 10 years’ experience working with management level individuals

Minimum of 5 years’ experience working in a professional services firm; preferred experience in corporate development, transactions, and/or collaborating with the office of the CFO

Previous experience in managing others in a team environment – direct or indirectly

Experience in navigating in a matrix reporting environment solving/resolving complex issue

Advanced Microsoft Office skills (Excel, PowerPOint, Word, Outlook)

Strong financial skills, including analysis skills

SPECIAL REQUIREMENTS SPECIFIC TO JOB

Ability to work in a large, complex, dynamic organization where a high degree of ambiguity and change exists - Required

Ability to work effectively with all levels of employees including senior leadership - Required

Ability to work autonomously and as a team leader – Required

Strong problem solving and analysis skills - Required

Strong organization, prioritization and time management skills - Required

Requires strong analytical skills and the ability to process financial information for reasonableness and accuracy.

Ability to supervise and review the results of projects or assignments

Ability to train, mentor and provide guidance and feedback to other team members

LEADERSHIP SKILLS

Required to effectively communicate across all levels; knows audience and adapts appropriately, effective facilitation/presentation skills and strong listening skills

Demonstrated success in influencing and engaging stakeholders, building collaborative relationships while managing conflicting priorities – Required

Demonstrated ability to respond positively to changing circumstances, seek and implement change to drive business improvement, and serve as a model of change - Required

Able to motivate, inspire and develop individuals and teams to collaborate and deliver to their highest potential - Required

Ability to define a business requirements, present options and secure management buy-in on appropriate solutions

Ability to support and assist with change implementation

PREFERRED REQUIREMENTS

Project management certification or formal project management training, preferred

At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus.com/careers/working-at-rsm/benefits.

All applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender; sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the US uniformed service; US Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable federal, state or local law.

Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at 800-274-3978 or send us an email at careers@rsmus.com.

RSM does not intend to hire entry level candidates who will require sponsorship now OR in the future (i.e. F-1 visa holders). If you are a recent U.S. college / university graduate possessing 1-2 years of progressive and relevant work experience in a same or similar role to the one for which you are applying, excluding internships, you may be eligible for hire as an experienced associate.

RSM will consider for employment qualified applicants with arrest or conviction records. For those living in California or applying to a position in California, please click here for additional information.

At RSM, an employee’s pay at any point in their career is intended to reflect their experiences, performance, and skills for their current role. The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including, but not limited to, education, skills, work experience, certifications, location, etc. As such, pay for the successful candidate(s) could fall anywhere within the stated range.

Compensation Range: $136,800 - $242,000

Individuals selected for this role will be eligible for a discretionary bonus based on firm and individual performance.