Analyst, Customer Service Officer, IBG

Business Function

Corporate and Investment Banking provides corporate customers with a full range of commercial banking products and services, including cash management services, current accounts, time deposits, trade finance, working capital finance, term loans and foreign exchange. Through our continued commitment, DBS has cultivated long-standing relationships with its customers in the region that are based on account relationship management, service differentiation, product development and rigorous credit standards.

Responsibilities

Provide exceptional client service and support to a diverse portfolio of corporate banking clients

Assist in the onboarding and maintenance of client accounts, ensuring seamless transactions and compliance with bank policies

Collaborate with cross-functional teams to address client inquiries, resolve issues, and enhance the overall client experience

Proactively identify opportunities to improve processes and streamline client interactions

Contribute to the development and implementation of client-centric initiatives and strategies

Maintain accurate and up-to-date client records and documentation

Requirements

Minimum 3 years of experience in a client-facing role within the banking or financial services industry

Strong communication and interpersonal skills, with the ability to interact effectively with clients and colleagues

Proficient in data analysis and problem-solving, with a keen eye for detail

Adaptable and flexible, with the ability to work in a fast-paced, dynamic environment

Collaborative mindset and a team player, with a willingness to contribute to cross-functional initiatives

Commitment to providing exceptional client service and a passion for continuous improvement

Fluent in English, Cantonese and Putonghua

Location: The Center

Job: Customer Service

Schedule: Regular

Employee Status: Full time