Account Manager, Transport - Rail, Central Government, Transport

DESCRIPTION

Are you passionate about the future of rail and helping organisations transform how they deliver critical infrastructure and passenger services? Do you have the business acumen and technology leadership background necessary to help establish Amazon Web Services (AWS) as a key technology platform provider across the UK's rail sector?

This is an exciting opportunity to drive growth and shape the future of cloud-native technology adoption across some of the UK's most strategically important rail organisations - including Great British Railways (GBR), Network Rail, the Department for Transport Operator (DfTO), London North Eastern Railway (LNER), Rail Delivery Group, and the growing portfolio of publicly-owned train operating companies.

You will be joining at a pivotal moment as the UK Government delivers the most significant restructuring of Britain's railways in a generation. The Railways Bill establishes Great British Railways as a publicly owned company consolidating 17 organisations - unifying operational control of 20,000 miles of track, 2,500 stations, and digital systems currently fragmented across more than twenty train operating companies into a single digital estate. With GBR targeting operational status by 2027 and a 3.5 billion efficiency mandate, your role will be to help these organisations harness cloud-native data platforms, AI-powered predictive maintenance, and unified digital architectures to improve performance, reduce cancellations, and deliver a railway that is cheaper, greener, and more reliable.

You will possess both a customer-obsessed attitude and a strong understanding of how UK rail organisations operate - from safety-critical signalling systems to passenger information platforms - and the challenges they face when making technology decisions in a highly regulated, politically sensitive environment. You will have an ability to build relationships at all levels within customer organisations, driving tangible outcomes aligned with GBR's five strategic priorities: performance and reliability, passenger-first experience, financial sustainability, strategic innovation, and breaking down organisational barriers. You are a self-starter who wants to build a business, drive measurable customer outcomes, and make a real difference in how Britain's railway serves its passengers.

Key job responsibilities

Drive revenue growth and market share across the UK Rail territory, encompassing Great British Railways (GBR), Network Rail, DfT Operator (DfTO), Rail Delivery Group, and the expanding portfolio of publicly-owned train operating companies

Develop and execute a comprehensive account development plan aligned with the GBR transformation programme, the Railways Bill implementation timeline, and customer digital consolidation priorities as 17+ organisations merge into a single rail body

Build and maintain long-term strategic relationships with senior leaders across GBR Shadow Board, Network Rail executive leadership, DfTO, train operating company managing directors, and the Office of Rail and Road

Develop and articulate compelling value propositions around AWS services including unified data platforms, AI/ML-powered predictive maintenance, IoT for asset monitoring, and cloud-native passenger information systems

Identify and progress opportunities in areas such as multi-cloud displacement, legacy mainframe migration, unified ticketing and retail platforms, digital twin for infrastructure planning, real-time train performance management, and AI-driven timetable optimisation

Coordinate and manage partner ecosystems to achieve partner-attached rate targets and extend market reach across rail-specialist systems integrators and ISVs

Understand the technical requirements of customers operating in safety-critical, regulated environments and collaborate with Solutions Architects, Specialist teams, and Professional Services to shape compelling solutions that meet rail industry assurance standards

Facilitate engagement with key officials, policy makers, rail industry bodies, and delivery partners across the rail ecosystem - including the Rail Safety and Standards Board (RSSB), Transport Focus, and devolved transport authorities

Present business reviews to senior management regarding progress, pipeline development, and roadblocks to expanding our reach across the rail territory

A day in the life

As an Account Manager in the UK Rail territory, no two days are the same. You might start the morning preparing for a strategic engagement with Great British Railways leadership on their technology consolidation roadmap, before joining a cross-functional working session with Solutions Architects and partners to shape a proposal for Network Rail's next-generation predictive maintenance platform.

In the afternoon, you could be facilitating a workshop with LNER on how AI-powered analytics can optimise timetabling and passenger demand forecasting, followed by a pipeline review with your manager and specialist overlay teams. You'll regularly engage with DfT Operator and GBR Shadow Board teams to understand how the Railways Bill implementation creates technology opportunities, and work with Rail Delivery Group on unified ticketing and retail platform modernisation.

Your internal stakeholders include Solutions Architects, Professional Services, Partner teams, and Specialist sales overlays. Your customers are senior technology and operational leaders within Great British Railways, Network Rail, publicly-owned train operating companies, and rail industry bodies. The problems you solve span infrastructure modernisation, safety-critical systems migration, data-driven performance management, and enabling GBR's ambition to deliver a more reliable, efficient, and passenger-focused railway through technology.

About the team

The AWS Transport team sits within UK Public Sector and is dedicated to helping the UK's transport organisations deliver better outcomes through cloud technology. We work across rail, aviation, roads, and regional transport - partnering with some of the country's most complex and strategically important organisations as they navigate generational transformation programmes.

Our mission is to be the trusted technology partner that enables the UK transport sector to become safer, more efficient, and more sustainable. We believe that cloud, data, and AI are fundamental enablers of the government's vision for a modern, integrated transport network.

We are a collaborative, ambitious team that values diverse perspectives and deep customer empathy. We operate with a start-up mentality within the scale of AWS - meaning you'll have the autonomy to shape your territory strategy while being supported by world-class technical, partner, and specialist resources. We celebrate curiosity, reward ownership, and are passionate about making a tangible difference in how millions of people travel every day.

BASIC QUALIFICATIONS

Experience in developing, negotiating and executing business agreements

Experience developing strategies that influence leadership decisions at the organizational level

Experience managing programs across cross-functional teams, building processes and coordinating release schedules

PREFERRED QUALIFICATIONS

Experience in transportation operations and industry knowledge

Experience interpreting data and making business recommendations

Experience identifying, negotiating, and executing complex legal agreements

Knowledge of existing and developing technologies as it relates to cloud computing

Experience with government procurement and contracting process

Experience working with Systems Integrators and Consulting Companies to achieve sales

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