Technical Writer

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

As a Technical Writer, you will prepare instruction manuals, journal articles, learning content, and other supporting documents to communicate complex and technical information more easily. You will also develop, gather, and disseminate technical information for use with customers, instructional designers, and process/workflow designers.

Responsibilities:

Determine the needs of end users of technical documentation

Study product samples and talk with product designers and developers

Work with technical staff to make products easier to use and thus need fewer instructions

Organize and write supporting documents for products

Use photographs, drawings, diagrams, animation, and charts that increase users’ understanding

Select appropriate medium for message or audience, such as manuals or online videos

Standardize content across platforms and media

Gather usability feedback from customers, designers, and manufacturers

Revise documents as new issues arise

You will create operating guidelines, knowledge bases, customer support agent content, and “frequently asked questions” pages to help customer support staff, consumers, and other users within a company or an industry.

You will be expected to collaborate with hardware engineers, SMEs, product experts, and Support operations to manage the flow of information among project workgroups during development and testing. You must be able to understand complex information and communicate the information to people with diverse professional backgrounds. You will proactively conduct research on their topics through personal observation, library and Internet research, and discussions with technical specialists.

Must haves:

Demonstrated aptitude for quickly learning and understanding new technologies

Keen technical curiosity, with outstanding research and problem-solving skills

Ability to break down complex technical subjects and present them in an approachable way

Clear and concise writing, with the ability to tailor style and vocabulary to the audience

Strong drive to succeed and hunger for interesting challenges

Commitment to following and improving team processes and style standards

5+ years of professional experience as a writer or content manager

Nice to haves:

Familiarity with web technologies and web-based content creation tools

Programming skills in any language

An eye for visuals and graphic design, and familiarity with image editing tools

Experience with other methods of presenting learning content, such as recorded video tutorials, live video streams, or instructor-led training

Experience with 3D content in the game industry, or in another setting like design visualization, simulation training, or film production

Bachelor's degree in a related field or equivalent work experience

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.