Senior Implementation Project Consultant

C.H. Robinson is seeking a Senior Project Consultant. The Senior Implementation Project Consultant is responsible for managing the technical integration and system setup for C.H. Robinson implementation projects from conception to Go Live & support (sales to operations). The Senior Implementation Project Consultant will focus primarily on the onboarding of new business and will also support projects for current customers as needed. Daily tasks will focus on the documentation of customer requirements, regularly coordinate with the Project Manager, collaborate with IT resources to electronically integrate customer systems, configure internal systems, and aid in the communication of project progress.

At C.H. Robinson, we’re firm believers in the power of in-person collaboration to fuel innovation and propel success. In this role, you will engage with peers on-site three days a week, igniting creativity and driving impactful results. With the flexibility for remote work two days a week, this role strikes the perfect balance between teamwork and autonomy.

Apply today and join us as we shape a safer, healthier and more sustainable future of the supply chain industry.

DUTIES AND RESPONSIBILITIES

The duties and responsibilities of this position consists of, but are not limited to, the following:

Act as the technical liaison between the customer project team (including customer’s IT function) and Development Team resources

Document customer requirements and translate to internal systems and operations

Identify system gaps and enhancements needed to meet customer expectations

Convey technical requirements for B2B communication

Acts as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirements

Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information

Impacts a range of customers, operational, project or service activities within own team and other related teams

Facilitate project meetings with internal and external project teams

Successfully execute the Enterprise Process Transformation Methodology, including:

Support documentation of customer expectations based on the signed contractual agreement

Capture the current processes of the customer

Document the results of the Implementation Survey

Lead Future State solution design based on customer requirements

Create process maps outlining integration with the enterprise

Document changes in roles and responsibilities

Identify opportunities for process improvement to increase productivity for all constituents (customer, carrier, supplier, customer’s clients, and CHR)

Develop a testing plan with the customer and execute to the plan

Develop SOP’s and training materials, as well as conduct training on myTMC.com client, vendor, and carrier portals

Collaborate with project team

Coordinate with the Project Manager to push meeting notes conducted as part of project execution

Execute the project plan including all deliverable dates and resource requirements

Oversee progress of project team resources, including functional support groups

Contribute toward development of tools, methodologies, and presentations for Implementation

Assist with managing queue of Jira tickets for Customer Integration Specialist and Implementation groups

Successfully transfer knowledge to customer account team as documented throughout project lifecycle

Provide support to customer account team during Go-live

Provide support as necessary to Business Development Team

Ensure compliance to SOC process

Other duties or responsibilities as assigned according to the team and/or country specific requirements

QUALIFICATIONS

Required:

Bachelor’s Degree from an accredited college/university

Minimum 4 years of technical project management experience

Prior experience working with customers, vendors, or carriers

Previous experience with TMS software

Ability to work flexible hours (some weekend/late hours may be required)

Ability to travel up to 20% (domestically and internationally)

Preferred:

Basic facilitation skills including but not limited to relationship management, presentation, discussion, documentation, and accountability

Proficient in Microsoft Office Suite of programs

Excellent analytical and problem-solving skills

Demonstrated ability to design, develop and deliver presentations for internal and external audiences at all levels

Has knowledge of best practices and how own area integrates with others

Can explain difficult or sensitive information & work to build consensus

Ability to collaborate effectively with subject matter experts internally and externally at all levels

Values a diverse and inclusive work environment

WHAT WE OFFER:

Real opportunities to grow your talent in a fast-moving, global organization

A fun, open, and inclusive workplace that encourages innovative thinking

Possibility to develop your language skills in our multilingual offices

Opportunities for professional growth with access to training platforms

Comprehensive benefits, including competitive salary and company performance-based bonuses

We will review applications for this role on an ongoing basis and encourage all interested candidates to apply at their earliest convenience.

Compensation Range

€62,100.00 - €105,600.00

The base pay range displayed on each job posting reflects the minimum and maximum base pay for the position across the entirety of the country this requisition is posted in. Your individual base pay within this range is determined by work location, which takes into account geographic cost of labor, and additional factors, including job-related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only.

Questioning if you meet the mark? Studies have shown that some individuals may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building an inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!