School Membership Specialist

IXL Learning, developer of personalized learning products used by millions of people globally, is seeking an upbeat, customer-focused, and analytical individual to join the School Membership team. The ideal candidate will enjoy working with customers and responding to incoming inquiries. You are well-organized and extremely personable. We are looking for a quick learner who is flexible and can take on a variety of independent projects.

As a School Membership Specialist, you’ll be supporting schools and educators by responding to questions, solving problems and ensuring they have an exceptional experience with us. You are someone who is passionate about and dedicated to providing the highest quality of service to our growing customer base.

This position requires you to be in our Raleigh, NC, area office.

WHAT YOU'LL BE DOING

Clearly explain key product (IXL and Education.com) features and benefits to customers through email and phone queues

Generate quotes for new customers as well as renewal and upgrade quotes for existing customers

Keep detailed records of new business and renewal activities, as well as customer communications in Salesforce

Develop a deep understanding of IXL’s products (IXL and Education.com) and what sets us apart from competing programs

Partner with internal teams to drive new business sales, high renewal rates, and ensure a smooth customer experience

Share ideas and feedback to help streamline and improve workflows

Submit purchase orders and assist with credit card and check payments

Deliver outstanding customer service and support to our new and current customers

Additional projects as assigned

WHAT WE'RE LOOKING FOR

BA/BS Degree

3+ years of customer service experience

Experience in K-12 education is a plus

Exceptional phone skills

Comfortable with technology and passionate about bringing technology into the classroom

Energetic self-starter who thrives in a fast-paced team environment

Strong written and oral communication skills

Detail-oriented and exceptionally organized

Experienced with G Suite, Excel, and Salesforce

ABOUT IXL LEARNING

IXL Learning is the country's largest EdTech company. We reach millions of learners through our diverse range of products. For example:

1 in 4 students in the United States uses IXL.com

Rosetta Stone provides an immersive learning experience for 25 languages

Wyzant is the nation's largest community of tutors, covering 300+ subjects

Teachers Pay Teachers (TPT) is a comprehensive marketplace for millions of educator-created resources

Our mission is to create innovative products that will make a real, positive difference for learners and educators and we're looking for passionate, mission-minded people to join us in achieving this goal. We have a unique culture at IXL that fosters collaboration and the open exchange of ideas. We value our team and treat one another with kindness and respect. We approach our work with passion, tenacity, and authenticity. We find it immensely satisfying to develop products that impact the lives of millions and we are eager to have you join our team.