Customer Experience Associate

Here at Buck Mason, we're committed to providing our customers with the an extraordinary shopping experience from start to finish. As a Customer Experience team member you will play a critical role in turning our customers into promoters while scaling and improving our daily operations. The ideal candidate is a driven, results-oriented, self-directed and strategic customer advocate. This person is obsessed with creating a unique interaction between each customer and the Buck Mason brand.

You’ll work closely with technology, product, retail, and online teams to implement, maintain and, most importantly, improve processes and systems that innovate the customer experience and e-commerce industry.

Founded in 2013 by Sasha Koehn and Erik Allen Ford, Buck Mason makes simplified clothing for the modern man. At the heart of everything we do is the unclouded California ethos of quality, restraint, and integrity. We take iconic pieces and reconstruct them in hard-wearing fabrics, with timeless details, and the perfect fit. Our goal is to offer fashion that is less complicated, building pared-down essentials that live beyond a single season. With its corporate offices headquartered in Los Angeles, Buck Mason's retail footprint extends from sea to sea, through e-commerce and brick-and-mortar locations in Los Angeles, San Francisco, New York, Brooklyn, and more.