Relationship Banker

OH0568 Columbus - Bethel Road

Job Description

At Northwest Bank, we invest in people who want to grow fast, learn continuously, and make a real impact. Whether you're early in your career or ready for a new challenge, this role is a powerful next step into banking, finance, and customer experience.

You're the face of Northwest. As a Relationship Banker, you bring the customer experience to life, creating meaningful connections in every interaction and financial conversation. You'll combine financial expertise with a people-first approach to create empowering experiences, making banking feel easy, personal, and worth coming back to.

Essential Functions

Be a trusted point of connection in the financial center, creating seamless customer experiences.

Partner with teammates to maintain a welcoming, customer-ready environment.

Ask purposeful questions and listen deeply to uncover meaningful financial goals.

Provide guidance that helps customers make informed financial decisions.

Guide customers through account selection and opening with accuracy and efficiency.

Recommend products and services that support customers' financial goals.

Complete transactions with accuracy, efficiency, and attention to detail.

Deepen relationships through proactive follow-up, reliability, and personalized service.

Build new relationships through community involvement, referrals, and networking opportunities.

Manage and grow customer relationships through proactive outreach and ongoing financial conversations.

Connect customers with Mortgage, Business Banking, Wealth, and other specialized partners.

Meet performance goals related to customer experience, growth, and financial wellness.

Maintain operational soundness by following policies, procedures, and risk management practices.

Perform other duties as assigned to support financial center operations.

Ensure compliance with Northwest’s policies and procedures, and Federal/State regulations

Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency

Work as part of a team

Work with on-site equipment

Qualifications

High School Diploma or equivalent preferred

Customer service, retail, or sales experience preferred

Customer experience & relationship building – delivering a people-first experience that puts customer needs first,

Consultative selling – uncovering needs and connecting customers to the right solutions,

Financial acumen – understanding customer needs and aligning solutions to support financial goals,

Communication & active listening – building trust through clear, meaningful conversations,

Relationship management – strengthening customer relationships through proactive engagement and follow-up,

Business development & networking – building relationships through referrals, community involvement, and outreach,

Ownership & initiative – taking action and following through to support the customer experience,

Attention to detail – ensuring accuracy, compliance, and operational excellence,

Problem solving – resolving customer needs with confidence, ownership, and care,

System confidence – effectively navigating banking systems and tools,

Collaboration – partnering with teammates and specialists to deliver seamless customer experiences

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