Small Business Portfolio Management Specialist

NY0705 NY Region Business Office

Job Description

The Portfolio Management Specialist is responsible for providing administrative support to Retail Small Business leadership and relationship managers in the management of the Small Business loan portfolio. Functions include tracking, requesting, collecting and imaging financial statement/information required from borrowers and adhering to required due dates, oversight and outreach on delinquency, managing maturing loans, submitting and facilitating modifications, assisting with portfolio transfers, generating, distributing and/or validating reports, pipeline monitoring and ensuring data integrity. This role partners with relationship managers, credit, operations and compliance to maintain portfolio quality and customer service standards.

Essential Functions

Ensure compliance with Northwest’s policies and procedures, and Federal/State regulations

Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency

Work as part of a team

Work with on-site equipment

Track, request, and collect financial statements within defined timeframes

Oversight and outreach on past due payments

Coordinate modifications as needed, including submission into LOS and facilitating through closing

Compile and communicate loan management reports on a timely basis

Run and Reconcile portfolio reports (past due, upcoming maturities, financial statements) and escalate items requiring attention

Assist in the management and maintenance of collateral requirements, including ensuring timely insurance policy updates

Service client needs, including prompt responses to inquiries and resolution of problems to promote an exceptional client experience

Support relationship managers to ensure the management of their portfolios are timely, accurate and in conformity with loan terms or policy requirements

Deep understanding of Abrigo for full use of functionality appropriately and to update data fields as required

Establish and maintain appropriate files and records for loan documents as required

Serve as a liaison with other departments/vendors/auditors as needed

Serve as office manager if required

Ensure document/data integrity, including identifying gaps or issues; coordinates corrective actions with operations, credit, and other business partners

Knowledge of loan documentation

Cultivate relationships with small business clients

Maximize technology tools available

Develop use of small business related software

Ensure conformity to loan terms

Recommend improvements to procedures

Recommend service and delivery enhancements

Qualifications

High School Diploma required

Bachelor's Degree Business, Finance or equivalent preferred

3 - 5 years Business banking operations, processing, or administration experience preferred

3 - 5 years Experience with core banking/loan origination systems preferred

Must be detail oriented and team oriented with ability to monitor and manage multiple responsibilities simultaneously

Knowledge of computer systems and software including Abrigo, Nautilus, Signature and shared drives

Understanding of Small Business loan products

The pay range for this position is generally $26 - $31 per hour. Actual pay is based on various factors including but not limited to the successful candidate’s experience, skills, and knowledge.

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