Trainer

PA0736 Administration Center

Job Description

The Trainer is responsible for delivering training for employees throughout Northwest, both in the classroom and online settings and consistently providing the best customer experience possible. This position helps to identify, recommend, and present new training courses and curriculums

while assisting in the preparation of course / curriculum materials.

Essential Functions

Consistently provide the best customer experience possible

Provide support to staff in meeting customer expectations

Recommend improvements to procedures

Collect and share recommendations and feedback from training participants regarding training needs as applicable

Train employees as required both in the classroom and online settings

Assess employee performance in training and providing feedback to supervisors as appropriate

Assist in the identification, recommendation and presentation of new training curriculums, topics, courses and methods

Assist in ensuring that all course content is relevant and up to date

Responsible for training efforts in mergers, acquisitions and training project roll-outs

Assist in the preparation of course / curriculum materials as needed

Stay current on learning tools, trends, and ideas

Maximize operating efficiencies

Minimize operating expenses

Ensure compliance with third party vendors

Ensure accuracy of course materials

Ensure compliance with Northwest’s policies and procedures, and Federal/State regulations

Navigate Microsoft Office Software, computer applications, and software specific to the department to maximize technology tools and gain efficiency

Work as part of a team

Work with on-site equipment

Education and Experience Preferred

Bachelor’s degree in Business, Finance, Education, Teaching, or related subject

3-5 years of training experience, customer service experience and banking experience