Reporting Services Specialist I

IN0534 Fishers, OH0523 Independence Bus Office, OH0713 NW Bancshares HQ, PA0186 Mount Joy, PA0220 Erie - 8th & State, PA0258 Bellevue, PA0445 Williamsport, PA0725 State College Business Office, PA0736 Administration Center

Job Description

The Reporting Services Specialist I is responsible to oversee the overall day-to-day operational functions of the Reporting Services department and investigate and process all Writs, Levies, Restraints, Attachments, Garnishments, and child support orders while ensuring privacy of confidential bank information.

Essential Functions

Ensure total document and data integrity

Maximize technology tools available

Prepare departmental reports

Identify and resolve Customer Service issues

Analyze legal requests to understand and determine scope of request and ensure necessary (Federal and State) requirements are met

Communicate and negotiate with serving attorney or agency to clarify documentation scope and required due date, and with customer that legal process was received and any additional information as applicable

Process payment upon receipt of order or judgement

Complete research and inquiries on several Northwest systems with customer information to identify type of relationship

Respond to legal paper within designated timeframes

Monitor records of legal process that was received without judgement

Maintain records of all pertinent information related to the legal paper for audit purposes, followingup as needed to keep serving agency and internal departments informed of progress

Log all incoming requests when received for tracking and control purposes

Process any release received promptly

Evaluate records, perform due diligence and the submission for all states that require unclaimed property reporting

Review IRS B Notice reports for further action, perform due diligence and initiate withholding when required, while ensuring compliance with IRA requirements, and nonresident alien records for recertification of W8Ben

Request recertification for W8Ben

Track and monitor requested forms

Review daily all IOLTA/IOLAs for compliance with each state’s IOLTA/IOLA program and report when necessary

Submit monthly reports and interest to each IOLTA/IOLA Board

Review new IOLTA/IOLAs for notification to applicable states and indicate status in applicable systems

Process any restitution check received

Perform quality control review on dormant accounts

Maintain appropriate departmental records and reports

Recommend improvements to procedures

Recommend quality control enhancements

Ensure compliance with Northwest’s policies and procedures, and Federal/State regulations

Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency

Work as part of a team

Work with on-site equipment

Qualifications

High School Diploma or equivalent preferred

Less than 2 years Reporting Services experience preferred

2 - 6 years related banking experience preferred

2 - 6 years relevant experience preferred

Proven ability to analyze service of process requests, Working

Proficient time management skills, Working

Strong organizational, multi-tasking, and prioritizing skills, Working

Team player, Working

Physical Demands

Stationary position, Constantly

Traverse (Move About), Occasionally

Position objects (one person), Rarely

Position objects (with another), N/A

Ascend/Descend (ladders, stairs, scaffolds, etc.), N/A

Position self to stationary objects, Rarely

Operate standard office equipment, Constantly

Grasp, Rarely

Repetitive Motions, Frequently

Ability to observe, Constantly

Communicate, Frequently

Travel Requirements

As Needed for training

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