EFT Processor II

IN0534 Fishers, OH0523 Independence Bus Office, OH0701 Columbus Business Center, PA0186 Mount Joy, PA0220 Erie - 8th & State, PA0258 Bellevue, PA0445 Williamsport, PA0736 Administration Center

Job Description

Overview

The EFT Processor II will be responsible for processing EFT Cardholder Disputes, assisting Contact Center and branches through e-mail and phone, respond to FISERV requests, process EFT disputes, assisting with travel queues when needed.

Essential Functions

Process incoming cardholder disputes while strictly adhering to all bank policies and procedures

Processing provisional and final credits to customer’s account with disputed items when applicable

Ensure timely response to FISERV’s request

Investigate and escalate suspicious or fraudulent claims in accordance with policies

Process EFT disputes

Ensure compliance with all established Federal Regulations for Regulation E and NACHA

Perform all operational support duties within the EFT Department

Respond to customer or business partner inquiries with exemplary customer service in the established timeframe

Participate in job specific training

Serve as subject matter expert for all Dispute related transactions

Maintain department procedures

Be efficient in additional assigned duties FICO, travel work queues, auto generated letters, and monitoring faxes.

Determining dispute decisions for approval/denial according to Regulation

Ensure compliance with Northwest’s policies and procedures, and Federal/State regulations

Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency

Work as part of a team

Work with on-site equipment

Qualifications

Associate's Degree Business Administration/Finance preferred