Technical Support Engineer

Position Title: Technical Support Engineer

About Advanced Energy

Advanced Energy Industries, Inc. (NASDAQ: AEIS), enables design breakthroughs and drives growth for leading semiconductor and industrial customers. Our precision power and control technologies, along with our applications know-how, inspire close partnerships and innovation in thin-film and industrial manufacturing. We are proud of our rich heritage, award-winning technologies, and we value the talents and contributions of all Advanced Energy's employees worldwide.

Responsibilities:

Serve Americas and Europe customers at Call Center via phone, email or online chat for all Advanced Energy products, including technical or selling related query

Identify & record all inquiries clearly, and response on time accordingly

Provide technical documents and related information to customers

Recognize customer real needs and promote product & peripheral solution to most fit for customers requirement

Recommend our products cross to competitors, collect application/commercial information, track & follow up on selling potential

Support online remote/field trouble shooting for end customer

Qualifications:

BS Electrical or Electronics and Communications Engineering graduate

3 years or above electronic product design or related tech-support/customer service experience

AC/DC or DC/DC power supply, photonics, PCM, ESD, ESVM or other related experience preferred

Overcome difficulty to accomplish work independently

Good interpersonal communication capability

Power design & application ability

Good customer service consciousness

Good written & oral expression skill

Good elaborative faculty, especially for trouble shooting & critical issue

Proficient computer skill, like MS Word, Excel, PPT etc；

Good sense on teamwork, positive working attitude & sense of responsibility

Good English communication skills

Able to work for afternoon and night shift

As part of our total rewards philosophy, we believe in offering and maintaining competitive compensation and benefits programs for our employees in order to attract and retain a talented, highly engaged workforce. Our compensation programs are focused on equitable, fair pay practices including market-based base pay, an annual pay-for-performance incentive plan, we offer a strong benefits package in each of the countries in which we operate.

We are committed to protecting and respecting your privacy. We take your privacy seriously and will only use your personal information to administer your application in accordance with the RA No. 10173 also known as the Data Privacy Act of 2012.