Desktop Support Engineer(Open for freshgraduates)

Duties and Responsibilities

Deploy, install, configure, and pull out PCs, laptops, and printers.

Handle assigned tickets and provide support within agreed SLAs.

Provide Level 1 (phone/remote) and Level 2 (onsite) technical support.

Regularly update the status of assigned incidents and service requests.

Coordinate with the helpdesk for issues beyond assigned scope.

Assist end-users with standard and specialized software.

Troubleshoot hardware issues, replace defective parts, and escalate when needed.

Perform PC/laptop formatting, cloning, and reimaging.

Configure, test, and troubleshoot basic network connections.

Conduct routine PC/laptop maintenance (defragmentation, patches, virus updates).

Escalate urgent or unresolved issues to the helpdesk, team leader, or appropriate authority.

Perform other related tasks as assigned.

Position Requirements / Qualifications

Bachelor’s degree in Information Technology, Computer Science, or a related field.

Experience or internship in a BPO environment is an advantage.

Strong knowledge of Windows OS and desktop hardware/software troubleshooting.

Familiarity with basic networking concepts and client-server architecture.

Proficient in using and troubleshooting ticketing systems.

Ability to independently troubleshoot and resolve hardware/software issues.

Experience with desktop infrastructure support and basic network cabling.

Pay: From Php17,000.00 per month

Benefits:

Company Christmas gift

Company events

Flexible schedule

Health insurance

Life insurance

Promotion to permanent employee

Ability to commute/relocate:

Taguig: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

For the processing of your application, kindly provide your Viber number.

How much is your expected salary?

Do you have experience using ticketing systems such as SDP or ServiceNow (SNOW)? (OJT or internship experience is accepted).

Education:

Bachelor's (Required)

Work Location: In person