Order Management Administrator

Job Description:

Manage Customer and Sales requests for Commercial, Logistics, Technical and Service support. – Enter and Administrate orders

Support Customers and the Sales team with order processing, general pre-sales & post-sales queries, stock levels, credit information, logistics and basic product information with the objective of continuous improvement and maximizing customer's satisfaction. Detect all opportunities to serve the customer while addressing customer support requests and perform outbound sales activities.

Duties and Responsibilities:

Book incoming orders from case queue, Internal Order and mySchneider (E2E Resolution, Productivity)

Review accuracy and completeness in booking requirements of incoming Purchase Order as endorsed by customer and sales team

Works closely with Fulfillment and Project Coordinators to manage order and process them in a timely manner

Help in managing assignment of order booking cases to Order Management

Raise IT ticket for system error and monitor progress (Resolution Time – 50% of E2E)

Monitor open order tracking and make sure that all orders tracking are being actioned (Responsiveness – 50% and Resolution Time – 50% of E2E Resolution)

Manage order booking related chat inquiry via MSTeams

Create Credit Order Type and ICC for OM related cases

Handle escalations resulting from order administration errors (Critical Escalation)

Prioritize order booking during month-end, quarter-end, year-end to ensure countries are supported in maximizing their booking. Work closely with Country Order Management in updating countries on the booking updates during closing

Raise tickets for part number set-up

Ensure Booking Guide is updated in case there are updates and improvements

Perform Demo on Order Booking in case the needed by business

Perform order booking process in the testing environment in case there are improvements or projects

Support process improvement, tools improvement, and service level improvement relating to order process

Other adhoc tasks relating or Order Management Process

(External) English Qualifications:

Qualifications:

Fresh Graduates are welcome (Bachelor's Degree)

Strong verbal and written communication skills can work independently and handle multiple tasks at the same time.

Flexible and willing to work additional hours during high peak volume times during each month end, quarter end, and year end.

Able to deal with stressful situations & multiple conflicting priorities and strong ability to multitask and work in fast paced, constantly changing environment.

Able to work well with people.

Organization and problem-solving skills with attention to detail is highly desired.

Local Benefits (English):

Rewards designed for you

Our Total Rewards is our way of saying: We see you and we value you. It’s more than just pay and benefits - it’s a meaningful investment in you. It is designed to help you perform, grow, feel safe, and elevate your potential. The package helps you care for yourself and your family, plan your future, grow your skills and career, collaborate in an inclusive workplace, and contribute to your community. At Schneider Electric, we’re here for what matters most to you. Discover more at our Career Page.

Country-specific programs and initiatives may be available.

(External) English Company Boiler Plate:

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric – apply today!

€40 billion global revenue

+9% organic growth

150 000+ employees in 100+ countries

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here