UK Collections Specialist

Job Title: UK Collections Specialist

City: Quezon City

State/Province: Manila

Posting Start Date: 8/6/26

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Qualifications:

Minimum 1 year of UK collections experience in any industry is a must for Collections Specialist.

Applicants with experience handling UK banking/financial collections are highly prioritized.

We can accept a US or Australian Financial Banking Collecrtions experience

atleast holds a High School Diploma (Old curriculum) / SHS / College Undergrad / College Graduate

Amenable to work onsite on a mid-shift scheduled (UK Time zone)

Need to have good negotiation skills along with proper and assertive communication

Understanding of collections domain and comfortable in dealing with international customers

Excellent oral and written communication and listening skills

Customer centric

Attention to details

Computer Savy - MS office & Internet

Handles contacts with our customers in a polite and friendly way, instilling customer confidence

Willingness to work in shifts

Must possess good verbal and written communication skills

Courteous, with strong customer service orientation

Dependable, with proficient attention to detail

Preferred industry experience

Must be goal oriented

Possess insight into self and others

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Responsibilities:

Work on the delinquent accounts and perform collection activites

Call customers and inform about the account status and collect due amount

Negotiate with the customer in assertive manner to deliver desired outcome of getting the account out of colelctions

Update relevant systems and add service requests basis the discussion with the customer

Adhere to laws and regulations while performing collection duties

Co-ordinate with the internal and external teams in case there is additional information required or asked by the customer

Ensure that the right service is provided to the customer

Mandatory Skills: Mortgage(Originations) .

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.