Director, Business Operations, EMEA

About Vantage Data Centers

About Vantage Data Centers

Operational Excellence Department

The Operational Excellence team establishes the systems, governance, and capabilities that enable Vantage to operate at scale across EMEA with reliability, consistency, and speed. We strengthen the scalability and performance of EMEA Operations: Site Operations, Business Systems, Reliability Engineering, Project Execution, and Customer Experience, by partnering with leaders and global functions to execute the Operations Plan of Record, standardize operating models, drive process excellence, enable data-informed decisions, and embed disciplined transformation and continuous improvement.

Operational Excellence at Vantage is hands-on and outcome-driven. We combine portfolio governance, systems thinking, operational rigor, and human-centered enablement to reduce friction, increase predictability, and accelerate performance. Our team members lead high-impact initiatives, shape cross-functional execution, and directly influence how Vantage delivers on its growth, operational reliability, and customer commitments.

Position Overview

Reporting to the VP Infrastructure Operations, the Direction Operational Excellence Scale defines and leads

the EMEA Operations Process System to enable disciplined, scalable execution across Vantage’s

growing data center portfolio.

This role establishes the architectural blueprint for how work flows across Site Operations, Business Systems, Reliability Engineering, Project Execution, and Customer Experience, and related EMEA functions. The leader owns the design, governance, and enterprise alignment of critical end-to-end workflows, ensuring clarity of standards, decision rights, and performance controls as EMEA continues to scale.

The Director maintains accountability for harmonizing processes and systems across the global ecosystem while anchoring execution discipline within EMEA.

Operating globally and across regions, this leader evaluates and optimizes end-to-end processes enterprise-wide to ensure alignment with a unified, scalable operating model. The role partners closely with Portfolio Management, Enterprise Architecture, Global IT, Global Process Owners, and regional business stakeholders to drive coherence, reduce operational friction, and support efficient growth.

Essential Job Functions

Enterprise Process Strategy & Portfolio Leadership

Serve as primary EMEA business leader for the ServiceNow enterprise portfolio roadmap as it relates to operational process excellence

Evaluate and optimize end-to-end operational processes across EMEA in alignment with enterprise standards while also partnering with other regions to ensure Global alignment

Harmonize workflows and enabling systems across regions to reduce operational fragmentation

Partner with Portfolio Management and Enterprise Architecture to align operational process roadmaps with long-term technology strategy

Identify modernization opportunities including application rationalization, workflow automation, and governance improvements

Advance EMEA-developed standards globally when they demonstrate scalability and measurable value

Result: A unified, scalable operating model that supports rapid portfolio expansion while reducing complexity and friction.

Workflow Architecture & Process Standards

Define and steward critical end-to-end workflows across EMEA Operations

Establish clear process standards, execution requirements, and ownership boundaries

Clarify decision rights, handoffs, and escalation paths across sites and functions

Design workflows that reflect real operational conditions within data center environments

Embed structured improvement mechanisms within operational workflows

Establish scale-readiness criteria for workflows as portfolio complexity increases

Result: Clear, standardized workflows consistently executed across EMEA Operations.

Process Governance & Operational Scale

Design and lead governance mechanisms for material process changes impacting operational performance

Define where enterprise consistency is required versus where local flexibility is appropriate

Establish structured forums and controls for workflow modification and validation

Ensure new or modified workflows are executable in live operational environments prior to scaling

Reduce recurring breakdowns by strengthening governance discipline

Result: Growth reinforces alignment and reduces operational risk.

Systems Alignment & Enterprise Integration

Define EMEA workflow requirements that inform configuration of enterprise systems, including ServiceNow (Incident, Problem, Event, Change Management, Case Management)

Partner with Service Support, Enterprise Architecture, and Global IT to ensure system workflows align with EMEA standards

Identify and resolve misalignment between process design and system behavior

Collaborate with Global Process Owners to align regional standards with enterprise frameworks where value is created

Support reduction of technical debt and total cost of ownership through disciplined process and system harmonization

Result: Operational systems reinforce standardized workflows and enable reliable execution across sites.

Reporting Process & Performance Alignment

Define measurable control points within critical workflows

Develop Strategies to align workflow standards with performance visibility

Ensure process governance is supported by appropriate KPIs and operational insight

Validate that performance metrics reflect how work is executed in EMEA Operations

Strengthen the linkage between workflow discipline, operational reliability and reporting

Result: Workflow standards, governance mechanisms, and performance visibility (KPIs) operate in structural alignment.

Additional Duties

Handle additional duties as assigned by management

Job Requirements

Education:

Bachelor’s degree required

Master’s degree in Business, Engineering, Operations Management, or related field a benefit

Lean, Six Sigma, ITIL, or equivalent process certification preferred

Experience:

10+ years of progressive leadership experience in enterprise-scale operational transformation, process governance, or technology-enabled operations

Experience architecting and harmonizing workflows across multi-site, complex operational environments

Direct experience within data center operations, mission critical environments, or similarly high-reliability operational settings strongly preferred

Experience leading or partnering on enterprise workflow platforms such as ServiceNow

Background in application modernization, ITIL-aligned service management, systems rationalization, or enterprise portfolio governance

Experience operating within structured portfolio delivery models

Demonstrated success influencing executive stakeholders and leading cross-functional, matrixed organizations

Deep familiarity Data Center Operations workflows, systems, governance mechanisms, and operating rhythms strongly preferred

Skills:

Enterprise systems thinking and workflow architecture

Portfolio governance and modernization strategy

Ability to align process design with enabling technology platforms

Strong understanding of ITIL-aligned service management principles

Governance design and scale-readiness evaluation

Executive presence with the ability to influence without direct authority

Ability to build and empower matrixed process ownership structures

Strong collaboration across Operations, Technology, Architecture, and Data teams

Ability to balance operational urgency with disciplined execution standards

Clear communication, decision-right clarity, and structured problem solving

We operate with No Ego and No Arrogance. We work to build each other up and support one another, appreciating each other’s strengths and respecting each other’s weaknesses. We find joy in our work and each other, actively seeking opportunities to inject fun into what we do. Our hard and efficient work is rewarded with an above market total compensation package. We offer a comprehensive suite of health and welfare, retirement, and paid leave benefits exceeding local expectations.

Throughout the year, the advantage of being part of the Vantage team is evident with an array of benefits, recognition, training and development, and the knowledge that your contribution adds value to the company and our community.

Don't meet all the requirements? Please still apply if you think you are the right person for the position. We are always keen to speak to people who connect with our mission and values.

Vantage Data Centers does not accept unsolicited resumes from search firm agencies. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of Vantage Data Centers.