Sr Identity Security Customer Success Manager

Warsaw, Masovian, Poland InfoSec Ref ID: JR-019002

Our Mission

At Palo Alto Networks®, we’re united by a shared mission - to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.

Who We Are

In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!

This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters.

Job Summary

As an MDR Analyst on our globally recognized Unit 42 team, you will be at the forefront of cybersecurity, responsible for customer security monitoring, threat hunting, and incident response. In this role, you will leverage our cutting-edge Cortex XDR platform to detect and neutralize cyber threats, protecting our customers' internal businesses. We are looking for a creative problem-solver and quick learner who thrives on solving complex security challenges and can effectively communicate and follow established processes for analyzing threat alerts.

Key Responsibilities

Manage the full lifecycle of security incidents, from initial detection and analysis through to complete remediation and customer communication.

Analyze and investigate security alerts from our Cortex XDR platform, applying critical thinking to determine root cause and required response actions.

Proactively collaborate with global customers, ensuring alignment and providing best-in-class security monitoring and response services.

Work closely and exchange information with Security Research, Threat Intelligence, and Threat Hunting teams to enhance detection and remediation of emerging threats.

Provide constructive feedback to product, research, and engineering teams to drive continuous improvement of Palo Alto Networks' security products.

Qualifications

Required Qualifications

2+ years of experience in a multi-tiered Security Operations Center (SOC) or Incident Response (IR) role.

Demonstrated experience with security technologies such as Endpoint Detection and Response (EDR), Security Information and Event Management (SIEM), and Next-Generation Firewalls (NGFW).

A strong familiarity with common cyber-attack trends, adversary tactics, techniques, and procedures (TTPs).

Excellent written and verbal communication skills in English.

Preferred Qualifications

Hands-on experience with Palo Alto Networks Cortex XDR or Cortex XSOAR.

Relevant industry certifications such as GIAC (GCIH, GCFA), CompTIA CySA+, or Certified Ethical Hacker (CEH).

Experience with basic static or dynamic malware analysis.

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.

Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.