Manager - Learning Design & Governance

The Colleague Experience Group (CEG) is responsible for all colleague-related benefits and programs globally, including career growth and development, leadership and learning, total rewards and well-being, recruitment, labor relations, colleague servicing, and more. CEG’s vision is to provide the best colleague experience every day to fuel growth, and they are committed to ensuring all of Team Amex has the resources and support they need to be and deliver their best.

The Manager, Program Learning Governance supports the execution and continuous improvement of governance and operational oversight for enterprise required learning programs across American Express. This role partners closely with stakeholders across Risk, Compliance, Legal, Control Management, and Learning teams to help ensure learning programs are compliant, well-governed, operationally effective, and aligned to enterprise standards.

The Manager will contribute to governance processes, reporting, audit readiness activities, and program oversight while helping drive consistency, transparency, and process excellence across required learning initiatives globally.

Minimum Qualifications:

3+ years of experience in program governance, reporting, analytics, learning operations, risk management, or related functions.

Experience working with Learning Management Systems (LMS), reporting tools, or dashboard platforms such as Tableau or Power BI.

Strong analytical and problem-solving skills with the ability to interpret and communicate data effectively.

Strong organizational skills and attention to detail with the ability to manage multiple priorities.

Effective written and verbal communication skills with the ability to collaborate across teams and organizational levels.

Ability to identify process improvement opportunities and support operational enhancements.

Experience working in a regulated environment or supporting compliance-related programs is preferred.

Self-motivated, adaptable, and able to work effectively in fast-paced and evolving environments.

Preferred Qualifications:

Experience within financial services, compliance, risk management, or learning governance environments.

Familiarity with governance frameworks, audit processes, or Risk and Control Self-Assessment (RCSA) activities.

Experience supporting enterprise reporting and governance processes.

Intermediate proficiency in data visualization and reporting platforms.

Bachelor’s degree in Business Administration, Learning & Development, Risk Management, Data Analytics, or related field.

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries

Bonus incentives

6% Company Match on retirement savings plan

Free financial coaching and financial well-being support

Comprehensive medical, dental, vision, life insurance, and disability benefits

Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

Free and confidential counseling support through our Healthy Minds program

Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.