Senior System Operations Engineer - Technology Major Incident Management

About this role:

Wells Fargo is seeking a Senior Systems Operations Engineer.

In this role, you will:

Lead complex, broad impact initiatives including provision of high level systems consultation for the technology teams

Work as key participant in large scale planning of computer systems and network infrastructure for Systems Operations functional area

Review and analyze complex technical challenges, as well as escalated support issues related to core business solutions that require in depth evaluation of multiple factors, such as alternatives, enhancements, periodic systems reviews, or improvements to existing systems

Make decisions on technical changes and enhancements

Consult with engineering team on change design requiring solid understanding of technical process controls or standards that influence and drive new initiatives

Collaborate and consult with technical peers, colleagues, and mid to more experienced level managers to resolve systems support issues and achieve goals

Required Qualifications:

4+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

4+ years of experience in Major Incident Management, Production Support, or IT Service Management

Strong experience with major incident triage, monitoring tools, and escalation frameworks

Excellent executive communication and stakeholder management skills

Experience in financial services or large regulated enterprises preferred

Proven experience leading customer‑impacting and regulatory‑sensitive incidents

Strong facilitation, decision‑making, and executive communication skills

Ability to operate effectively in a 24x7, high‑pressure environment

Experience as technical writer or Technical Project management.

Strong verbal and written communication skills.

Command center operations or Major Incident management experience.

Experience in writing Executive Communications.

Experience of working in organizations with large scale IT footprint.

Experience in data crunching through Power BI, Excel and other equivalent tools.

Experience working with Service Now or equivalent.

Experience working with Microsoft Teams or equivalent.

Window, Linux Server OS, Network & routing topology, & IT Support fundamentals.

Physical and virtual server technology fundamentals.

Experience working with Cloud technologies.

Experience working in an Agile team environment.

Experience in building dashboards using Grafana, Splunk or any other equivalent tools.

Job Expectations:

Serve as the primary incident commander for Major Incidents.

Lead and facilitate major incident bridge calls, ensuring focus, clarity, and timely recovery actions.

Assess and validate incident severity, impact, urgency, and major incident criteria throughout the incident lifecycle

Identify and assign Recovery Leaders and ensure accountability for restoration activities

Coordinate cross‑functional technology teams (applications, infrastructure, vendors) to drive rapid resolution

Provide concise, accurate, and timely communications to senior leadership during critical incidents

Maintain real‑time incident documentation, timelines, business impact assessments, and recovery updates

Lead Post‑Major Incident Reviews and ensure corrective actions are identified, tracked, and closed through collaboration with Problem Management.

Partner closely with Technology Command Center teams for monitoring, engagement, and escalation coordination

Posting End Date:

12 Aug 2026

Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.