Account Manager

Listing reference: 025895

Listing status: Online

Apply by: 11 August 2026

Position summary

Industry: Wholesale & Retail Trade

Job category: Advertising and Communication

Location: Cape Town

Contract: Permanent

Remuneration: Market Related

EE position: Yes

About our company

Clicks Group

Introduction

We are looking to recruit an Account Manager to join our Marketing Team. This role will be based in Cape Town and report to the Marketing Operations Manager.

Job description

Job purpose:

The Account Manager serves as the strategic link between internal business stakeholders, creative teams, media partners, production suppliers and external agencies. The role is responsible for leading integrated marketing projects from briefing through execution, ensuring all campaigns, brand initiatives and business projects are delivered on time, within budget and aligned to business objectives.

The role provides strategic account leadership across marketing campaigns, media, brand initiatives, executive requests and corporate communications while ensuring exceptional service delivery, stakeholder management and operational excellence.

Job Objectives:

Account & Stakeholder Management

Build and maintain trusted relationships with business stakeholders across all levels of the organisation.

Serve as the primary point of contact between internal clients and the marketing department.

Consult with stakeholders to understand business challenges and translate these into effective marketing solutions.

Provide strategic recommendations that support business and commercial objectives.

Brief Management & Campaign Planning

Manage the end-to-end briefing process for all marketing requests.

Ensure all briefs contain complete, accurate and commercially relevant information before entering production.

Challenge briefs where objectives, target audiences or deliverables are unclear.

Develop detailed project plans and integrated marketing timelines.

Project Management

Develop project scopes and implementation plans.

Manage project schedules and milestones.

Coordinate cross-functional project teams.

Identify project risks and mitigation plans.

Monitor project budgets and approvals.

Brand Management & Marketing Support

Assist in the development of integrated marketing campaigns.

Ensure campaigns align with overall brand strategy.

Coordinate campaign execution in certain channels.

Plan and coordinate internal and external events including:

Corporate events

Store openings

Employee engagement initiatives

Brand activations

Sponsorship events

Executive events

Traffic & Workflow Management

Manage workflow across multiple projects simultaneously.

Prioritise workloads based on business requirements.

Monitor production schedules.

Ensure resource allocation supports business priorities.

Coordinate dependencies between teams.

Reporting & Administration

Maintain accurate project documentation.

Update project status reports.

Produce campaign reports.

Prepare meeting agendas and minutes.

Monitor campaign timelines.

Other Functions :

Foster excellent relationships with creative teams, all external partners and all disciplines within BTB, based on our values

Prepare & participate in regular performance reviews

Responsible for your core maintenance activities

Responsible for your core outcomes and value contribution and ongoing innovation

Responsible for individual development.

Minimum requirements

Job related knowledge:

Knowledge of advertising and marketing concepts and principles

Knowledge and understanding of client briefs and its application

Good working knowledge of MS Word, Excel and Outlook

Job related skills:

Strong administrative skills

Strong interpersonal skills

Able to meet deadlines

A can-do attitude

Time management skills

Ability to work under pressure

Proven decision making skills

Ability to use own initiative

Strong multi-task skills

Strong attention to detail

Education:

Essential: Matric or equivalent qualifications or equivalent experience

Desirable: Diploma/degree in advertising / marketing

Must have at least 5 years' experience in an Advertising Agency in a Account Manager / Client Service role

Essential Competencies:

Planning and Organising

Delivering Results and Meeting Customer Expectations

Presenting and Communicating Information

Coping with Pressures and Setbacks

Relating and Networking

Persuading and Influencing

Deciding and Initiating Action