Lead AI Platform Operations Engineer #AIDA

Date: 6 Aug 2026

Location: Singapore, Singapore

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Company: Singtel Group

An empowering career at Singtel begins with a Hello. Our purpose, to Empower Every Generation, connects people to the possibilities they need to excel. Every "hello" at Singtel opens doors to new initiatives, growth, and BIG possibilities that takes your career to new heights. So, when you say hello to us, you are really empowered to say…“Hello BIG Possibilities”.

Singtel is where Technology meets Purpose.

We're building an AI-first telco for the future—connecting people, businesses and communities through trusted networks, intelligent digital services and next-generation technology.

From transforming everyday experiences in mobile, broadband, entertainment and lifestyle services to enabling enterprises with AI, 5G+, cloud, cybersecurity, data centres and digital platforms, we create the technology that powers how millions live, work and connect.

At Singtel, your work creates real impact. You'll solve meaningful challenges, shape critical digital infrastructure and help build secure, resilient and AI-enabled solutions that serve businesses, digital ecosystems and communities across the globe.

This is where BIG Possibilities become reality. Whether you're engineering intelligent networks, advancing sovereign AI cloud platforms, strengthening cybersecurity, designing seamless customer experiences or driving sustainable innovation, you'll be part of teams shaping the future of technology.

Backed by decades of expertise and driven by a culture of continuous learning and innovation, Singtel offers the scale, opportunities and support to help you grow your career while making a difference where it matters most.

Role Summary:

Responsible for ensuring the high availability, reliability, and performance of our OpenShift on-prem AI platform

Lead proactive monitoring, outage detection, and incident response to minimize downtime and operational risk

Design and maintain disaster recovery and business continuity processes to safeguard critical AI workloads

Oversee cybersecurity operations, including vulnerability management, audits, and compliance with security standards for AIDA’s AI platform

Collaborate closely with MLOps, LLMOps, and engineering teams to integrate automation, observability, and security best practices into platform operations

How You will Make An Impact:

Lead availability monitoring, outage detection, and performance optimization of our OpenShift on-prem AI platform

Manage incident response, root cause analysis, and implement disaster recovery strategies to ensure business continuity

Oversee cybersecurity operations including vulnerability management, threat detection, and access control enforcement

Handle security audits, compliance reporting, and ensure alignment with Singtel policies, regulatory frameworks and industry best practices

Collaborate with other developer teams to integrate monitoring, automation, and security best practices into AI/ML workflows

Drive continuous improvement in platform operations through automation, observability, and operational excellence initiatives

Lead AIDA AI platform operations function and coordinate distribution of work within team

Skills for Success:

Bachelor’s degree in Computer Science, Engineering, or a related field

10 years of experience in on-prem platform administration and/or operations

Deep expertise in OpenShift platform operations and monitoring services including Elastic Search, Grafana and OpenTelemetry

Strong background in incident management, SRE practices, and disaster recovery design

Hands-on experience with security operations: IAM, SIEM/SOAR, vulnerability management, firewalls, endpoint detection

Proficiency in infrastructure-as-code and automation scripting (Ansible)

Familiarity with AI/ML infrastructure (GPU, model hosting) and their operational demands

Knowledge of security compliance frameworks (ISO 27001, CIS, NIST)

Excellent problem-solving, communication, and leadership skills, especially in high-pressure incident scenarios

Forward thinking ability to identify possible failure scenarios and formulate effective response plans

Are you ready to say hello to BIG Possibilities?

Join Singtel to shape what's next and accelerate your career through meaningful work, continuous learning, and real impact.