Store Supervisor

Key Responsibilities: 1) Entrepreneurship & Drive ▪ Find and act on new opportunities to increase sales and profits and seek ways to improve customer experience and satisfaction ▪ Propose, test and implement new services or operational improvements. ▪ Take full responsibility for store performance and standards—treat the store as your own. ▪ Proactively feedback and share recommendations to management (stock, services) 2) Customer Experience & Brand Standards ▪ Maintain and uphold Dyson’s high standards for customer experience, visual merchandising, and store environment. ▪ Address customer escalations and ensure resolution in line with brand values. ▪ Partner with your team to create personalized, meaningful interactions that turn customers into brand advocates. ▪ Lead the execution of the Retail Activations calendar, working closely with the implementation teams at both a market and global level. 3) Leadership, Talent & Team Development ▪ Recruit, coach, and develop managers and future store leaders. ▪ Set team and individual targets, monitor performance, and provide ongoing feedback. ▪ Lead by example, creating a positive, motivated, and collaborative team culture. ▪ Participate in floor leadership - interact with customers and team daily, demonstrating what perfect experience and execution looks like. 4) Business Performance & Strategy Execution ▪ Drive performance metrics in your store (profit, volume, conversion rate, NPS, average purchase value, attrition, etc.) and ensure sustainable growth ▪ Monitor key results, identify trends, and take corrective action or make recommendations. ▪ Execute operational and merchandising strategies aligned with local HQ. ▪ Plan for store readiness during peak trading periods 5) Operations, Compliance & Asset Protection ▪ Uphold Dyson’s policies, procedures, and standards for operations, security, cash handling, health & safety and loss prevention. ▪ Protect company assets, including confidential customer, team, and business information. ▪ Support store opening, closing, inventory accuracy, and maintenance tasks. ▪ Manage escalations and resolve problems affecting operations or team performance.