Store Supervisor

Overview / Summary

As Store Supervisor, you are a key driver of daily shopfloor performance at Dyson. You lead by example, delivering world-class product demonstrations, supporting the team with guidance and coaching, and ensuring every customer receives an exceptional experience. You are accountable for smooth daily operations, team motivation, and upholding Dyson’s high standards on the shopfloor.

Key Responsibilities

Customer Experience & Store Standards

Deliver hands-on Dyson demonstrations, driving customer engagement and satisfaction

Ensure the shopfloor is always clean, organized, and visually aligned to Dyson standards

Address and resolve customer queries and minor escalations promptly and professionally

Set the tone for service culture and customer focus throughout the team

Team Support, Coaching & Task Management

Direct and support the daily activities of Experts and Stylists on the shopfloor

Onboard new team members, demonstrating best practices and Dyson behaviors

Provide day-to-day feedback and coaching, fostering a positive and high-performing team environment

Help communicate daily targets, track progress, and motivate the team to achieve results

Lead daily huddles or briefings to ensure clear alignment and energy on the floor

Sales & Performance

Assist in delivering sales targets through personal selling and team support

Encourage and support product mix and attachment rate improvements (such as accessories and premium lines)

Report sales progress or concerns directly to the Assistant Store Leader or Store Leader

Operations & Compliance

Take responsibility for stock handling, replenishment, and accurate product displays

Ensure adherence to operational processes, including cash handling and health and safety

Support loss prevention and report any stock or security issues immediately

Monitor POS materials and manage minor maintenance needs on the shopfloor

Brand & Culture

Act as a Dyson role model, demonstrating integrity, passion for technology, and a commitment to outstanding customer experience

Promote a culture of innovation, quality, and teamwork

Support in driving local initiatives and communicating brand campaigns to the team

How Success is Measured

Achievement of daily and weekly sales and conversion goals

Customer experience metrics (NPS, Mystery Shopper, Google reviews)

Team engagement (feedback, collaboration, adherence to Dyson values)

Operational excellence (stock management, cleanliness, compliance)

About You

Experience in a retail or customer-facing environment, ideally with team responsibilities

Confident, approachable, and energetic shopfloor leader

Strong communication and coaching skills

Detail-oriented and reliable, takes pride in high standards and teamwork

Able to work flexible hours, including weekends and holidays

Strong interest in technology and customer service

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