Senior Engineering Manager, Customer Experience

About Gruve

Gruve is an innovative software services startup dedicated to transforming enterprises to AI powerhouses. We specialize in cybersecurity, customer experience, cloud infrastructure, and advanced technologies such as Large Language Models (LLMs). Our mission is to assist our customers in their business strategies utilizing their data to make more intelligent decisions. As a well-funded early-stage startup, Gruve offers a dynamic environment with strong customer and partner networks.

Position Summary

Gruve is seeking a customer-facing technology leader to help grow our Salesforce Customer Experience business in Korea.

This role combines enterprise architecture, solution consulting, pre-sales leadership, customer engagement, and business development, with a focus on helping enterprise customers modernize customer experience platforms and adopt AI-driven solutions.

The ideal candidate is someone who has credibility with enterprise customers, can lead pre-sales and solution discussions, and is comfortable engaging both business and technical stakeholders. This individual should be able to navigate large customer organizations, collaborate effectively with Salesforce and its ecosystem, and help Gruve's Customer Experience practice in Korea.

While deep Salesforce specialization is not required, the successful candidate should have prior exposure to Salesforce projects, stakeholders, or customer environments and be capable of positioning Salesforce-based solutions in enterprise transformation initiatives.

Key Responsibilities

Lead customer-facing solution discussions and discovery workshops with enterprise customers

Act as a trusted advisor on customer experience, CRM, digital transformation, and AI initiatives

Support business development activities including opportunity qualification, proposal development, presentations, and solution positioning

Partner with sales teams to shape and progress customer opportunities

Define solution architectures and technical approaches for customer engagements

Collaborate with Salesforce and ecosystem partners where appropriate

Help grow Gruve's Customer Experience and Salesforce-related business in Korea

Mentor consultants, architects, and customer-facing technical teams

Basic Qualifications

10+ years of experience in enterprise architecture, solution consulting, pre-sales, CRM, or customer experience technologies

Experience engaging enterprise customers and executive stakeholders

Strong pre-sales and solution consulting capabilities, with the ability to align business objectives to technology solutions

1–2+ years of Salesforce experience or experience working with Salesforce-related projects and stakeholders

Fluent Korean and strong business English communication skills

Preferred Qualifications

Experience collaborating with Salesforce account teams, partners, or ecosystem stakeholders

Good understanding of CRM platforms and customer experience solutions

Knowledge of Agentforce, Data Cloud, Einstein AI, or other AI-powered customer engagement technologies

Experience in digital transformation, cloud, AI, or enterprise modernization initiatives

Salesforce certifications or customer-facing leadership experience are a plus

Why Gruve

At Gruve, we foster a culture of innovation, collaboration, and continuous learning. We are committed to building a diverse and inclusive workplace where everyone can thrive and contribute their best work. If you’re passionate about technology and eager to make an impact, we’d love to hear from you.