Key Customer Success Manager

C.H. Robinson is seeking a Key Customer Success Manager is responsible for growth and retention of key and strategic accounts. You will ensure our customers are deriving maximum value and utilization from our technology and services via relationship-focused client management. As the primary point of accountability, you will develop strategic relationships, provides value creation, solution expansion, and ensures overall customer satisfaction. This is accomplished by cultivating trust, creating alignment of executive level customer contacts, and customer advocacy. Additionally, you will drive results through strategic business reviews and strategic account plans and owns the customer value proposition. This is an exciting opportunity to play a critical role in driving innovation and creating strategic partnerships that transform supply chains.

This is a hybrid position with 4 days in office in Chicago.

DUTIES AND RESPONSIBILITIES

The duties and responsibilities of this position consists of, but are not limited to, the following:

Grow Profitably:

Manage top and bottom lines of the accounts (~$3M+ in Net Revenue annually)

Global account P&L / Financial management, including expense management

Maintain monthly revenue projections and accurate resource allocation

Leverage customer specific data, requirements, and expectations to create viable supply chain solutions

Global Capabilities:

Champion the enterprise technical and operational capabilities to customer goals and requirements

Manage customer expectations and requirements and plan desired outcomes aligned with strategy

Develop collaborative strategic plan reflecting both the customer and C.H. Robinson’s visions

Advocate and utilize the enterprise project-based delivery model

Customer Relationships:

Align internal and external business functions across all global regions to support long term strategic plan

Develop initiatives and manage projects to support customer value proposition

Develop trusting strategic relationships with executive level customer contacts and align 3x3 leadership

Drive the holistic plan to ensure operational excellence and serve as an escalation point

Align with customer on business management processes and planning cycles

Understand industry and market trends and apply to customer strategy and business reviews

Stay informed of changes within customer business through regular customer communication

Talent:

Provide guidance and mentoring to the Service Delivery teams

Promote a collaborative culture within the team

Foster a mindset of growth and continuous improvement

QUALIFICATIONS

Required:

Bachelor’s degree from accredited college or university

Minimum 4 years of related industry experience

Ability to travel up to 25% (domestically and internationally)

Preferred:

Advanced proficiency in Microsoft Office Suite of programs

Knowledge of Supply Chain and/or Logistics industry

Presentation experience with internal and external key decision makers

Demonstrated experience in consultative and strategic sales

Ability and desire to work in a fast-paced environment

Strong negotiation and conflict resolution skills

Advanced written and verbal communication skills

Demonstrates skill of managing internal and external customer expectations

Proven ability to build, lead, and foster a team-oriented environment

Values a diverse and inclusive work environment

We will review applications for this role on an ongoing basis and encourage all interested candidates to apply at their earliest convenience.

Compensation Range

$89,100.00 - $140,800.00

The base pay range displayed on the job posting reflects the minimum and maximum base pay for this specific location. Your individual base pay within this range is determined by job-related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.

Questioning if you meet the mark? Studies have shown that some individuals may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building an inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!

Equal Opportunity

EOE\Disabled\Veteran

Benefits

Your Health, Wealth and Self

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

Three medical plans which include

Prescription drug coverage

Enhanced Fertility benefits

Flexible Spending Accounts

Health Savings Account (including employer contribution)

Dental and Vision

Basic and Supplemental Life Insurance

Short-Term and Long-Term Disability

Paid observed holidays

2 paid floating holidays for U.S. hourly employees

Flexible Time Off (FTO) offered to U.S. salaried employees - no accruals and no caps. Paid Time Off (PTO) offered to all other employees in the U.S. and Canada

Paid parental leave

Paid time off to volunteer in your community

Charitable Giving Match Program

401(k) with 6% company matching

Employee Stock Purchase Plan

Plus a broad range of career development, networking, and team-building opportunities

Learn more about our benefit offerings on our BENEFITS & WELLBEING page