Senior ServiceNow (SNOW) Developer

We are looking for a highly experienced Senior ServiceNow Developer to design, build, and optimize scalable ServiceNow solutions across enterprise environments. This role requires deep platform expertise, strong engineering discipline, and the ability to work closely with architects, product owners, and stakeholders to deliver high-quality outcomes.

As a senior contributor, you will not only develop solutions but also mentor other developers, enforce best practices, and help shape platform standards and governance.

Key Responsibilities

Lead the development and configuration of ServiceNow solutions aligned with enterprise architecture and platform standards

Translate business requirements into technical designs, implementation plans, and high-quality deliverables

Develop advanced ServiceNow components including:

Script Includes, Business Rules, Client Scripts, UI Policies, UI Actions

Flow Designer / IntegrationHub workflows

ACLs and security configurations

Custom applications (App Engine) and scoped development

Build and maintain integrations using REST/SOAP APIs, MID Server, and external authentication mechanisms

Ensure performance, scalability, maintainability, and compliance across ServiceNow implementations

Provide technical leadership in sprint delivery, backlog refinement, and solution reviews

Mentor junior developers and contribute to knowledge sharing and development standards

Support production releases, troubleshoot complex issues, and provide root cause analysis

Maintain high-quality documentation for solutions, configurations, and technical decisions

Requirements

5+ years of hands-on ServiceNow development experience in complex environments

Strong ServiceNow platform expertise, including best practices for:

ITSM (mandatory)

CMDB and CSDM principles

Workflow/Flow Designer

Service Portal / UI Builder (depending on scope)

Advanced JavaScript skills and solid understanding of ServiceNow scripting patterns

Experience in designing and implementing enterprise integrations (REST/SOAP, MID Server, data imports)

Strong understanding of ITIL processes and service management operating models

Experience in Agile delivery (Scrum), with proven ability to work in cross-functional teams

Strong communication skills in English (written and spoken)

Preferred Qualifications

ServiceNow certifications such as:

Certified System Administrator (CSA)

Certified Application Developer (CAD)

Certified Implementation Specialist (CIS) in one or more modules

Experience with ITOM (Discovery, Service Mapping, Event Management)

Experience with SecOps, GRC, HRSD, or CSM

Knowledge of ServiceNow Performance Analytics and reporting

Experience with DevOps, CI/CD, ATF (Automated Test Framework), and release automation

Benefits

Work on international ServiceNow programs with enterprise-level complexity

Clear growth path into Lead Developer / Architect roles

Certification and learning support

Competitive compensation package

Flexible work model (project-dependent)

Collaborative, delivery-focused culture

Flexible work model, including remote work within Mexico for candidates already residing there