Insurance Sales Quality & Services Officer

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Requisition Number: 58817

Job Location: Singapore, SGP

Global Grade: Band 8

Work Type: Office Working

Employment Type: Permanent

Posting Start Date: 06/08/2026

Posting End Date: 20/08/2026

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Job Summary

Support Insurance Specialists and Frontline teams to deliver high quality client servicing

Maintain sales reports and governance standards

Enhance overall client experience

Key Responsibilities

Support the planning and execution of detailed policy reviews.

Prepare and maintain Management Information System (MIS) reports with a strong focus on accuracy and data integrity.

Support in planning and coordinating client-related activities; enhance client engagement and acquisition efforts.

Leverage advanced Microsoft Excel skills to analyse data, generate insights, and support business decision-making.

Perform all duties in accordance with organisational guidelines and comply with all reasonable and lawful instructions.

Motivations

Opportunities available to continuously learn, grow and develop new skills

Maintain a healthy work life balance to sustain long term performance

Constantly receive & give recognition and constructive feedback to grow & learn together

Our Ideal Candidate

3+ years of experience in insurance operations, case management, or client servicing within the banking or insurance industry will be preferred

Strong organisational and stakeholder management skills with the ability to manage multiple cases while meeting service level agreements.

Highly detail-oriented with a strong understanding of governance, compliance, and operational risk requirements.

Proficient in Microsoft Excel and data analysis, with the ability to generate meaningful insights and maintain high standards of data accuracy.

A proactive team player with excellent communication and problem-solving skills, committed to delivering exceptional client service and driving continuous process improvements.

Role Specific Technical Competencies

Microsoft Excel

Attentive to Details

Organisation and Coordination Skills

Effective Communication Skills

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

Are better together, we can be ourselves, be inclusive, good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.

Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.

Flexible working options based around home and office locations, with flexible working patterns.

Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.

Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

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