Technical Product & Application Expert

Company Description

Lesaffre presence in Asia Pacific has been established for decades. With Asia Pacific regional headquarter based in Singapore, we aim to serve our customers in this region with better engagement and service. Proximity to our customers is one of our core missions. This ensures Lesaffre can collaborate with local bakers to create regional specialties and anticipate trends.

We seek highly dynamic and enthusiastic individuals to explore the opportunity to be part of Lesaffre. The ideal candidate will demonstrate the ability to balance strategic vision with practical execution, ensuring Asia Pacific continued development as a vital part of our global operations.

Job Description

The Technical Product & Application Expert serves as the primary technical liaison between Gnosis by Lesaffre and its customers and manufacturing partners across the APAC and Greater China regions. This role bridges scientific expertise with practical application knowledge to enhance customer experience, solve complex formulation challenges, and ensure successful product development and manufacturing. This position plays a critical role in positioning Gnosis as the partner of choice through technical excellence and collaborative problem-solving throughout APAC and Greater China regions.

KEY RESPONSIBILITIES

The position requires 30% - 50% of the time travelling in APAC and China.

Technical Customer Support & Consultation

Provide expert technical guidance to commercial teams during customer interactions, enhancing presentations of new products formulation options

Deliver customized technical services to strategic customers, including formulation support, stability testing, and application development

Support quality teams in resolving technical aspects of customer complaints through root cause analysis and corrective actions

Facilitate knowledge transfer of analytical methods to external laboratories and customer sites across the APAC and Greater China regions

Manufacturing Partner Coordination

Serve as the primary technical point of contact between Gnosis and contract manufacturing organizations (CMOs/CDMOs)

Translate complex technical specifications and formulation requirements into clear manufacturing guidelines

Provide on-site technical training and troubleshooting support to manufacturing partners

Coordinate with global R&D teams to resolve complex formulation, stability, and process challenges

Manage product development projects from concept to commercial scale, ensuring alignment between scientific requirements and manufacturing capabilities

Technical Network Development

Identify, evaluate, and qualify potential development and manufacturing partners across APAC and Greater China regions

Build and maintain a comprehensive database of technical capabilities and specializations of regional CMOs/CDMOs

Match specific product and technology requirements with the most appropriate manufacturing partners

Organize and centralize technical documentation to support R&D functions

Cross-Functional Collaboration

Bridge communication and collaboration between commercial, R&D, and quality teams to ensure seamless product development

Escalate unresolved technical challenges to global R&D teams when advanced solutions are required

Contribute technical insights to regional marketing initiatives and new product launches

Support technology transfer from global innovation centers to regional manufacturing partners

Qualifications

Education

Advanced degree (MS or PhD preferred) in Chemistry, Pharmaceutical Technology, Biotechnology, or related scientific field

Experience

10+ years of technical experience in the nutraceutical, dietary supplement, or pharmaceutical industry

Proven track record in formulation development for various delivery formats (tablets, capsules, gummies, liquids)

Extensive experience managing technical relationships with contract manufactures and analytical laboratories

Demonstrated success in scaling formulations from lab to commercial production

Skills & Competencies

Deep technical knowledge of ingredient functionality, formulation science, and manufacturing processes

Strong project management capabilities with ability to manage multiple technical initiatives simultaneously

Excellent communication skills with ability to translate complex technical concepts to various audiences

Problem-solving mindset with practical approach to formulation and process challenges

Collaborative work style with ability to influence without direct authority

Language Proficiency: High-level fluency in English and Mandarin (speaking)

Technical Knowledge

Expert understanding of nutraceutical and dietary supplement formulation principles

Familiarity with GMP manufacturing requirements, quality systems, and analytical testing types and procedures for dietary supplement ingredients and probiotics.

Knowledge of analytical testing methods relevant to nutraceutical ingredients

Knowledge of regulatory requirements for dietary supplements in the APAC region and, preferably, China.

Additional Information

General Safety & Health Responsibilities:

Comply with local governmental HSE regulations, with Lesaffre fundamental principles and apply the safety Policy,

Participate in entity safety activities and always show best examples (Rules application, PPE wearing, perform safety visits, accident analysis, safety committees…),

Participate actively in the risk assessment of own’s job area

Follow the safety action plan of own perimeter,

Make safety rules in your perimeter, communicate it, make sure your team understands and applied them,

Start all meetings (from 8 persons minimum) by a safety contact,

Encourage safe acts and discourage each time you see unsafe acts,

Report unsafe conditions / acts and near misses to the managers,

Report within 12 hours all recordable accidents to the next level of management,

Report each month all recordable accidents and first aids happened in your perimeter,

Participate in the target-setting process for the safety KPIs,

Be a part of recognition & sanction program.

The person in charge of the entity projects is responsible for:

Respect company rule regarding travel safety,

Apply our safety rules over and above those of our customers if there are no similar rules (safety shoes, goggles, etc.),

Apply and respect safe driving rules,

Make sure all gift or external communication supports are online with “safety spirit” (good for health, safe, environmentally friendly).