Solutions Engineer

Summary: VIAVI (NASDAQ: VIAV) is a global provider of network test, monitoring and assurance solutions for telecommunications, cloud, enterprises, first responders, military, aerospace, and railway. VIAVI is also a leader in light management technologies for 3D sensing, anti-counterfeiting, consumer electronics, industrial, automotive, government and aerospace applications.

We are the people behind the products that help keep the world connected at home, school, work, at play, and everywhere in between. VIAVI employees are passionate about supporting customer success and we welcome people who bring their best every day to the company – to question, to collaborate and to push for solutions that will delight our customers.

Duties & Responsibilities:

Job Responsibilities:

Pre-Sales Support & Customer Engagement

Partner with account teams to drive technical strategy and solution design for key accounts.

Provide direct pre-sales support to customers, tailoring product presentations and delivering technical demonstrations.

Understand customer business needs and translate them into consultative, value-driven solutions.

Lead proof-of-concept activities, ensuring successful technical evaluations.

Collaboration & Solution Development

Work with internal and external teams to anticipate, qualify, and respond to customer needs.

Serve as liaison between sales, product marketing, and engineering to communicate customer requirements and feature requests.

Provide post-sales technical support and ongoing customer training as required.

Collaborate with VIAVI Support and Engineering teams to resolve technical issues quickly and effectively.

Relationship Building

Build and maintain trusted technical relationships with strategic customers, particularly large accounts such as Cisco.

Develop long-term customer partnerships to support account growth and ongoing success.

Education & Experience

Bachelor’s degree from an accredited university in Engineering or related technical field (or equivalent work experience).

Minimum 5 years of experience in technical sales, business development, or pre-sales in the telecommunications, networking, or test and measurement industry.

Proven track record managing large strategic accounts, preferably Cisco or other major OEMs.

Pre-Requisites / Skills / Experience Requirements:

Technical Expertise

Strong background in networking, network security, and applications.

Hands-on experience with IP and Ethernet technologies: Data Center Ethernet, 1.6T/800/400/100/40/10GigEth, L4–L7 technologies, AI/ML, RoCEv2/CCL.

In-depth knowledge of routing protocols: IPv4/IPv6, RIP, BGP, OSPF, ISIS, RSVP-TE.

Familiarity with MPLS protocols: RSVP-TE, LDP.

Application-level protocol knowledge: HTTP(S), TCP/IP.

Experience with test platforms such as: TestCenter, CyberFlood, Viavi, Keysight/Ixia, BreakingPoint Systems (preferred).

Programming/scripting experience in Python (a plus).

Cisco certifications (CCNA, CCNP, CCIE) are highly desirable.

Soft Skills

Outstanding interpersonal skills with strong verbal and written communication abilities.

Analytical thinker with strong problem-solving skills and attention to detail.

Service-oriented, positive, and self-motivated, with the ability to work independently.

Excellent organizational and time management skills.

Strong commitment to building and maintaining long-term customer relationships.

If you have what it takes to push boundaries and seize opportunities, apply to join our team today.

Job Posting Pay Range: 93,100 to 172,900

Exceptional qualifications, experience and location may impact salary. VIAVI offers a competitive benefits package that includes paid time off, health, life and disability insurance, 401(k), and a bonus program.