Associate - Customer Happiness

JOB PURPOSE Support the Head of Customer Happiness to guide Customers from the beginning to the end of the villa completion and handover through face-to-face meetings at key check points

Please note, this role is for a UAE national only

ROLES AND RESPONSIBILITIES Support the Head of Customer Happiness to: Kick-off meetings with the Customer in TAMM Service Centers (in Abu Dhabi, Al Ain or Al Dhafra) or Customer Happiness centers Prepare and capturing the Customer Requirements and ensuring they are stored in CRM

Manage the relationships in a structured way through account planning and management through the entire design, construction and handover lifecycle Develop a list of the Pre-qualified Vendors for the delivery of the villa Project Ensure Customer service needs are meet at a high standard, by supporting the customer to understand the Designs, previewing the Show Village and the process for procuring a Design Consultant to deliver the design Adherence to Customer Happiness policies and processes Preparing and developing Lessons Learned reports and requesting feedback from customers via the online survey function

QUALIFICATION AND EXPERIENCE RELATED YEAR OF EXPERIENCE: Min of 4+ years of experience in a customer service or a related field

FIELD OF EXPERIENCE: Retail estate sector, hospitality, banking sector, Client centric, Service sector.

TECHNICAL AND INTERPERSONAL SKILLS Good understanding of Customer Relations and Services Strong knowledge of CRM Good understanding of the “Design and build” journey for residential Project Proven strategic thinker with track record of innovation Good conflict resolution/management skills Good communication and interpersonal skills

QUALIFICATION Bachelor’s degree in Business Administration, Marketing, Finance or any related field