Technical Account Manager, Managed Services Security

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.

At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.

We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.

The Technical Account Manager (TAM) is a member of the AHEAD Managed Services Client Experience team, responsible for guiding clients through the strategic, operational, and technical aspects of their security transformation and driving measurable outcomes from AHEAD Managed Security Services. Working within AHEAD’s outcome-led delivery model, the TAM builds close client relationships to understand business goals, security challenges, and compliance requirements, and translates them into a prioritized roadmap that reduces risk and accelerates value realization. The role calls for strong security depth across managed detection and response, security operations, endpoint protection, and incident response, combined with client-facing advisory skills and commercial acumen. A platform-first, multi-vendor mindset is essential: hands-on experience with Palo Alto Networks Cortex XSIAM and Cortex XDR is expected, but not exclusively—demonstrated fluency across other leading SIEM, XDR, and SOAR platforms and security automation is equally key. Experience with AI-enabled and agentic SOC operations—how AI, analytics, and automation accelerate detection, triage, and response and reduce mean time to detect and respond—is a core requirement of the role.

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.

At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.

We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.

The Technical Account Manager (TAM) is a member of the AHEAD Managed Services Client Experience team, responsible for guiding clients through the strategic, operational, and technical aspects of their security transformation and driving measurable outcomes from AHEAD Managed Security Services. Working within AHEAD’s outcome-led delivery model, the TAM builds close client relationships to understand business goals, security challenges, and compliance requirements, and translates them into a prioritized roadmap that reduces risk and accelerates value realization. The role calls for strong security depth across managed detection and response, security operations, endpoint protection, and incident response, combined with client-facing advisory skills and commercial acumen. A platform-first, multi-vendor mindset is essential: hands-on experience with Palo Alto Networks Cortex XSIAM and Cortex XDR is expected, but not exclusively—demonstrated fluency across other leading SIEM, XDR, and SOAR platforms and security automation is equally key. Experience with AI-enabled and agentic SOC operations—how AI, analytics, and automation accelerate detection, triage, and response and reduce mean time to detect and respond—is a core requirement of the role.

The compensation range indicated in this posting reflects the On-Target Earnings (“OTE”) for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidate’s relevant experience, qualifications, and geographic location.

Why AHEAD:

Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.

We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.

USA Employment Benefits include: - Medical, Dental, and Vision Insurance - 401(k) - Paid company holidays - Paid time off - Paid parental and caregiver leave - Plus more! See benefits https://www.aheadbenefits.com/ for additional details.

Use of AI: We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, assessing responses, or to capture recordings and create transcriptions or summaries during interviews. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans.

If you would like more information about how your data is processed, please refer to the Candidate Privacy Notice or contact us at privacy@ahead.com.

You may opt-out of the review or analysis of your application and resume by AI tools by using the General Application. Please include the role you wish to apply for in the Additional Information field. You may also choose to opt-out of recording and transcription at any time, including after joining an interview. Candidates will not be penalized for choosing to opt-out.