Client Service Executive

As a Customer Service Executive with the Air Freight department, the incumbent will provide proactive and comprehensive services to both Internal and External customers ensuring their requirements are fulfilled. The role is instrumental in the company's objective of service excellence.

Responsibilities:

Monitor shipments status and update customers timely and effectively

Maintain good relationships with both customers and handle customers' enquiries on a timely basis

Coordinate with customers and overseas agent regarding shipping activities

Maintain strong relationships with carriers and co-loaders

Act as a resource for all Air- freight inquiries for Crane SG

Responsible for coordinating with internal and external customers to arrange collection.

Plan with the vendor to arrange collection

Provide instructions to the Air Export operation team with complete information for execution as well as cost information

To verify vendor invoices for shipments arranged.

Provide weekly and monthly reports to customers and account managers, when required

Support the team to ensure fast and accurate responses for pricing/quotations for both internal departments and overseas stations as well as clients.

Other duties as assigned

Requirements

Minimum NITEC / Diploma in any relevant discipline

Minimum 3-5 years of working experience in a similar capacity within the forwarding or airline industry.

Proficient in Microsoft Office (Excel, PowerPoint)

Excellent communication and analytical skills

Able to work under pressure, in a fast-paced environment.

Ability to engage with various internal and external stakeholders

DG certificate is highly preferred but not necessary