Regional Operations Manager

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Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Job Overview

Manager, Regional Operations

Location: Clonee, Ireland

Milestone Technologies is seeking a Regional Operations Manager to collaborate with the client operations management team and deliver a best-in-class service. In this role, you will be tasked with recommending improvements to systems and processes, identifying areas for service enhancement, and optimizing resource utilization.

Responsibilities

Partnering with client operations management teams to achieve a best-in-class service

Recommending improvements to systems and processes to identify areas for service enhancement and optimize resource utilization

Business Intelligence and Analytics: Performing ad-hoc analysis and regular business reviews to support decision-making. Collaborating with the client to enhance data systems and develop new reporting methods for improved business visibility

People Management: Leading, motivating, inspiring, and encouraging both your own and cross-functional teams across various services

Project Management: Collaborating on cross-functional operational initiatives, identifying process and system gaps, and partnering with Milestone and client operations and capacity planning teams to drive business results

Service Management:

Service Level Reporting

Service Risk Management & Escalation

Operational Improvement Planning

Global Operations Manager Collaboration

Program Management

Data Security and Component Handling Best Practices

Operational Health & Safety Program Collaboration

Process development for delivering services to scope specifications & best practice Client Relationship Management

Resource Management:

Quarterly resource forecasting per site per region

Partnering with recruiters on job requisition specifications and candidate qualification specifications

Partnering with recruiting on open resourcing requirements and ensuring open positions are filled in a timely manner

Employee On-boarding & Off-boarding responsibilities

Partnering with Training Lead/Specialist regarding new hire and continuous training needs for the region

Management responsibility for Team Leads

Collaboration on new/changed HR program development, design, and execution

Career path, training, and employee development

Ensuring succession planning for the region

Regular 1:1s with team members

Quarterly performance review of team members

Partnering with HR on employee issues

Skills

HS Diploma or GED

A minimum of 5 years of warehouse, logistics, inventory control, or related experience, including a minimum of 2 years of leadership/supervisory experience

Experience in lean management for operations, planning, finance, or consulting

Project management: proven ability to lead cross-functional projects

Strong analytical and problem-solving skills with extensive business acumen

Effective communication and intercultural skills

Highly innovative, flexible, and self-directed

People skills – maximizing trusting effective relationships

Strong written and verbal communication skills

Strong interpersonal skills and an assertive approach, while maintaining your ability to be vocally self-critical

A smart way of thinking to find innovative approaches for business operations management

A business-focused way of thinking and a strong hands-on, results-driven mentality combined with a high desire to work strategically

Passionate self-starter, decisive, and able to move with speed to implement ideas.

Bachelor's Degree from an accredited institution

Multi-site experience leading teams and operations

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Compensation

Estimated Pay Range:

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Our Commitment to Diversity & Inclusion

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.

We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.