Supervisor, Bus Ops

We Put the World on Vacation Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

Job Description

Summary

The Supervisor of Business Operations is responsible for aspects of coordinating the Sales & Marketing operational office and staff, to include tour reception, contracts, gifting, marketing admin, facilities, payroll and/or accounting. They are responsible for sales reporting, accurate contract processing, commission payments and time reporting. Supervisor of Business operations to engage in the highest level of support for Sales & Marketing, leading their team while partnering with and supporting site leadership.

Responsibility

1.

Direct site operational personnel. Proactively partner with all levels to ensure adherence to all corporate, BU, and Site SOP’s and compliance with PII (Personally Identifiable Information) and PCI (Payment Card Industry) requirements.

2.

Assist Manager, Business Operations with ensuring all new programs and processes are effectively communicated and implemented seamlessly in an effort to consistently prevent manipulation of company systems and records.

3.

Identify training opportunities on system applications and processes (i.e. Salepoint, Worksheet, CRS, Epny, Focus, CPP,PRIME, etc.) and modules (i.e. accounting, commissions, contracts, tour reception, gifting, marketing administration, etc.) and provide support with process improvement.

4.

Foster collaboration amongst key roles at the site and in the spirit of One Wyndham establishing a working relationship with Resort Operations.

Competencies:

Business Acumen: Day to Day Operations, SOP’s, processes and functions of teams, operational audits and thorough understanding of all team members administrative functions.

Communication & Building Trust: Build relationships with your team, site leadership, & business partners

Leadership Effectiveness: Establish strategic goals and align the team to achieve those goals

Talent Acquisition & Development: Attract, hire, and develop the best talent

Driving Results & Innovation: Recommend and implement positive change

Minimum Qualifications Required

Bachelor’s degree preferred and minimum of 1 year management experience (company experience can be considered in lieu of management experience)

Must be computer proficient in Microsoft Office products (Word, Powerpoint, and Excel)

Strong organizational and presentation skills required.

Strong written and verbal communication skills required.

40+ hours per week – varies based on seasonality and site need. May require weekends, holidays and on-call.

Experience preferred in Vacation Ownership or Hospitality Management

How You'll Be Rewarded:

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Certain benefits may be available to associates working fewer hours where required by applicable law. Travel + Leisure Co. benefits include:

Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.

Medical

Dental

Vision

Flexible spending accounts

Life and accident coverage

Disability

Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)

Wish day paid time to volunteer at an approved organization of your choice

401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)

Legal and identify theft plan

Voluntary income protection benefits

Wellness program (subject to provider availability)

Employee Assistance Program

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.