Recreation Assistant Manager

Additional Information

Job Number26097687

Job CategoryGolf, Fitness, & Entertainment

LocationPO Box 32348 KY1-1209, Grand Cayman, Cayman Islands, Cayman Islands, KY1-1209

ScheduleFull Time

Located Remotely?N

Position Type Management

Assistant Recreation Manager

Supports the Manager of Recreation in all aspects of the pool/beach and watersports areas, including overall maintenance, daily upkeep, cleanliness, parole, scheduling, internal audits, employee evaluation, sales and employee relations etc . Provides and models service behavior to guests and employees. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Position works with direct reports to carry out departmental strategies.

Qualified candidates must have:

3 year experience in the recreation/health club operations or related professional area and a minimum of one year experience in a leadership capacity in recreation or related field within hospitality is required

Experience working in a luxury 5 Star/5 Diamond resort.

Excellent guest service and communication skills.

Enjoying working outside in all weather conditions.

CPR certified required.

Over 25 years of age with a clean driving license.

Preferred experience of using Micros, Opera and Microsoft Office, ADP, LMS, Parole, Evention

High level of attention to detail, and multi-tasking abilities.

Ability to lift 50lbs

Knowledge of local weather patterns

Assists with managing aspects of the pool and beach areas, including overall maintenance, daily upkeep, cleanliness and the operation of cabana units. Provides and models service behavior to guests and employees. Assists with continually striving to improve guest and employee satisfaction and maximizing the financial performance in areas of responsibility. Position works with direct reports to carry out departmental strategies.

CORE WORK ACTIVITIES

Assisting with Recreation Operations

Supervises and manages employees. Supports day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.

Monitors quality, standards and meets the expectations of the customers on a daily basis.

Demonstrates knowledge of job-relevant issues, products, systems, and processes.

Schedules events, programs, and activities, as well as the work of others.

Provides personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.

Develops specific goals and plans to prioritize, organize, and accomplish work.

Supports the management of outside vendors including water sports and scuba.

Assists with managing group activities including sand painting, bon fires, and team building events.

Orders and manages necessary supplies. Ensures workers have supplies, equipment, tools, and uniforms necessary to do their jobs.

Assists with managing the children's program (e.g., coordinates activities, purchases equipment and supplies etc.).

Assists with managing pool and beach areas, including overall maintenance, daily upkeep and cleanliness, and the operation of cabana units.

Providing and Ensuring Exceptional Customer Service

Serves as a role model to demonstrate appropriate behaviors.

Provides services that are above and beyond for customer satisfaction and retention.

Improves service by communicating and assisting individuals to understand guest needs, provides guidance, feedback, and individual coaching when needed.

Conducting Human Resources Activities

Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.

Participates in the performance appraisal system process, giving feedback when needed.

Coordinates training activities for employees in department.

Encourages and builds mutual trust, respect, and cooperation among team members.

Communicates expectations and performance objectives to subordinates; subordinates are also open to raise questions and/or concerns.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.