Product Specialist

Job Summary

In Thailand we see high demand for InterSystems TrakCare™, a connected healthcare information system. It is a Web-based solution with unified clinical and administrative modules that are interoperable with legacy and future applications. With an Electronic Patient Record at its core, this is advanced software that brings exponential improvements to the care of every patient and to the productivity of every healthcare professional.

InterSystems is the place for someone looking for a challenging IT career and access to the kind of training, expertise and development tools that only a large company can offer. Our international reach also means you have the opportunity to be part of a truly global organization of smart, technically-minded people.

The InterSystems TrakCare Regional Edition team employs clinicians and healthcare IT experts who build local editions that transform healthcare organizations.

Job Description

Working closely with the global Product teams and local implementation teams, this role is responsible for configuring and managing the Clinical functionality of TrakCare to meet the specific requirements of a local market. Bringing together the regional requirements for clinical functionality and relevant best practice, the Product Specialist is responsible for defining the specification for regional configuration, performing the work, testing and documenting the output. Working with the Regional Edition Manager, the Product Specialist is responsible for producing high quality, well documented outputs that are used to drive implementation projects and lead the clients.

Duties & Responsibilities:

The duties initially assigned include, but are not limited to:

Develop use cases or product requirements and functional requirements for new functionality. Support QA, training, and documentation in understanding new functionality.

Provide business analysis of problems and new requests

Collect, synthesize and prioritize customer feedback, using a combination of live customer feedback sessions and additional feedback mechanisms

Participate in project teams with developers and other key staff to develop new functionality for the product.

Assist with scoping, planning, development and Implementation of new developments as needed.

Work closely with end users and internal staff to understand workflow processes that impact change request requirements to ensure implementation of developed changes satisfy stated needs.

Prepares and delivers product material, product presentations and demonstrations as needed to support knowledge sharing, learning, pre-sales and customer requirements.

Requirements:

Clinical or Patient Administration / Billing experience

Experience in working with Healthcare IT, preferably having worked with a software implementation as a vendor or a customer

Experience in Patient Adminstration, Health Insurance, Billing or RCM

Experience in writing use cases, requirements, or functional documentation for healthcare applications.

Previous experience working with healthcare applications at an in depth level

University Degree in Technology, Science, Medical or Healthcare

Professional Skill Requirements:

Very good problem solving and analytical skills

Excellent communication, inter-personal, multi-cultural, skills

Ability to coordinate and lead team

About InterSystems

InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24×7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visit InterSystems.com.

AI Disclaimer

InterSystems may use AI tools for its internal operations including administrative tasks during recruitment (e.g., organizing candidate information). InterSystems’ approach to AI is guided by the InterSystems Responsible AI Guidelines. AI is not used to make or influence hiring decisions. All decisions are made by InterSystems employees.

Candidates may use AI for CV or interview preparation, provided materials are truthful and reflect their own experience. AI tools and third-party transcription services must not be used during interviews or assessments.