Account Manager (US, Remote)

Who is Eleos Health?

Today, more people than ever are speaking publicly about their mental health. Whether it's ourselves, our friends and family or even public figures, taking care of your behavioral health is no longer a taboo, it's vital, and it's only human.

Eleos is on a mission to help deliver the world's most effective behavioral care through data, measurement, and personalization. Or simply put, we want to give clinicians the support they need to do the important work only they can do.

What is the opportunity:

We’re hiring an Account Manager to own and grow relationships with our existing customers as we scale our digital health SaaS platform. This role blends account management and consultative sales, giving you the opportunity to deepen customer partnerships while driving revenue growth by selling new products, features, and expansions. You’ll work closely with healthcare stakeholders and internal teams to help customers achieve meaningful outcomes while expanding their use of our platform.

Who you are:

You are a relationship-first, growth-minded professional who enjoys working with existing customers and identifying ways to deliver more value. You’re comfortable having strategic conversations with clinical, operational, and executive stakeholders and know how to balance trust-building with revenue responsibility. You thrive in fast-paced startup environments, take ownership of your work, and are motivated by both customer success and business impact.

How will you contribute:

Manage and grow a book with significant ARR expansion responsibility

Collaborate with internal teams including Product, CS Ops, Support, and Implementation to resolve issues and deliver improvements

Drive customer retention, adoption, and long-term account health

Navigate multi-stakeholder sales cycles spanning clinical, operational, and RCM/billing audiences.

Sell new products, modules, and features aligned to customer needs and outcomes

Manage expansion opportunities through the full sales cycle and meet or exceed growth targets

Net Revenue Retention (NRR) and expansion quota ownership

Own renewals end-to-end, including contract discussions and pricing conversations

Develop account plans aligned to customer goals and Eleos growth objectives

What qualifications and skills will help you be successful:

5+ years of experience in Account Management, Sales, or Customer Growth within a SaaS environment

Proven track record of expanding revenue within an existing customer base

Strong consultative selling and discovery skills

Ability to manage a pipeline and accurately forecast expansion revenue

Experience managing accounts within channel partnerships, group purchasing agreements, or similar multi-party commercial structures.

Excellent communication, presentation, and relationship-building skills

Comfort working in a fast-paced work environment

Experience using CRM tools (SFDC, Gong, etc.) to manage accounts, pipelines, and forecasting

Comfort analyzing usage data and outcomes to inform expansion and retention strategy

Some nice to haves are:

Experience in digital health, health tech, or healthcare SaaS

Familiarity working in a healthcare vertical

Understanding of healthcare workflows or regulated environments

This is a unique opportunity to join a startup that has a meaningful impact on thousands' well-being and mental health. This role offers:

A team of amazing people with a shared vision and the infinite drive to make it happen

The base pay range for this position is $150,000-170,000 per year. The determination of what a specific employee in this job classification is paid depends on several factors, including, but not limited to, prior employment history/job-related knowledge, qualifications and skills, length of service, and geographic location.

Opportunity to build, grow, and become highly instrumental in shaping how technology can increase the effectiveness of therapy

Fully remote work environment

Benefits

For employees

Competitive health and well-being benefits, mental healthcare support, and life and AD&D insurance

Significant equity and 401(k) plans matched to 4%

Company sponsored retirement plan

Global business travel insurance for you and any dependents traveling with you

Domestic conference budget and annual learning & development stipend

Remote work stipend

Life & family

Generous PTO, additional mental health days, and paid time off to recharge, care for yourself and loved ones, and handle life's moments

Fertility treatment and family planning coverage

Culture & development

Annual learning & development stipend

Employee resource groups and team-driven celebrations and events