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Sr Engineer (Support & Operations)

HCLTech

Nagpur, INunknownPosted May 8, 2026
Posting intelligenceMay be filled, listed long ago

About the role

Nagpur, Maharashtra

Job Summary

Monitor: JVM health (heap, thread pools), Application availability &

Server status (up/down)

Track logs: SystemOut.log & SystemErr.log

Ensure application uptime and performance continuity

Handle L1/L2 incidents related to WAS and hosted applications

Perform: Basic troubleshooting using SOPs/runbooks, Restart of application servers / services

Escalate complex issues to L3 teams with required logs

Maintenance Activities: Server restarts (planned/unplanned), Health checks post deployments & Patch support activities

Key Responsibilities

1. To maintain existing features, troubleshoot bugs , resolve ad-hoc requests and provide support for enhancement (major and minor) /new developments based on business/ client requirements as well as from the functional and technical team of HCL on the project.

2. To provide client support by presenting data, information, ticket resolution and day to day support activities like monitoring client requirements as well as keeping track of schedule for on time delivery of assigned tasks as per the defined quality standards.

3. To perform activities related to enhancement creation of documents for CMMi and client requirements.

4. To provide technical guidance to junior developers.

Skill Requirements

Monitor: JVM health (heap, thread pools), Application availability &

Server status (up/down)

Track logs: SystemOut.log & SystemErr.log

Ensure application uptime and performance continuity

Handle L1/L2 incidents related to WAS and hosted applications

Perform: Basic troubleshooting using SOPs/runbooks, Restart of application servers / services

Escalate complex issues to L3 teams with required logs

Maintenance Activities: Server restarts (planned/unplanned), Health checks post deployments & Patch support activities

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