Junior Assistant Customer Service - Mandarin Speaking

Glasgow Branch sits within the first line of defence (1LoD) of the Bank and provides financial services to individual customers as well as Small and Medium-sized Enterprise (SME) clients. The branch is a key point of contact for individual customers to access their current accounts, mortgages, debit cards and credit cards services. As a Junior Assistant Customer Service - Mandarin Speaking, you will be responsible to deliver excellent customer service whilst ensuring all regulatory obligations are fully adhered. You will play an important role in supporting the Branch in achieving its targets and objectives. This is a full time permanent position.

Key responsibilities

Process new account applications, closure of accounts and change of customer information

Handle enquiries from customers

Maintain customer relationships and cross-sell relevant products and services

Assist with an on-going Customer Due Diligence (CDD) review

Conduct and fulfil KYC compliance requirements

Deal with cash and non-cash transactions

Produce daily overdraft reports

Ensure that all activities meet the Bank’s internal policies and procedures as well as other regulatory requirements at all times

Requirements

Degree educated in Finance, Economics or Accounting

Experience within the Financial Services industry and proven track record in similar business stream

Knowledge of Retail Banking products and processes is preferred

Knowledge of compliance requirements is preferred

Excellent English and Mandarin communication skills

Excellent customer service skills

Team player

Highly organised and attention to detail

Problem solving and analytical skills

Marketing/sales skills

Proficient in MS Office (Word, Excel, PowerPoint)

Having a presence in the UK for more than 90 years, Bank of China London Branch has been providing an excellent financial service to the market and maintain its competitive edge as an international bank operated in the UK. It has employees in over 33 countries, and it is one of the most internationalised overseas branch in the Bank of China Group. The Bank values the diversity of its employees and aims to create an inclusive environment where everyone can speak up and enjoy the equal opportunities to grow both personally and professionally.