Datacenter Technician (Level III)

Who are we?

Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.

A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.

Joining our operations team means being at the center of everything – maintaining and evolving critical infrastructure that powers the digital world and delivers real impact for our customers, communities and society. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.

Job Description

Job Summary

Equinix is the world’s leading digital infrastructure company, operating 270+ data centers across six continents. We provide secure, reliable, and sustainable interconnection services that power the digital economy.

Our business is built on high security, high availability (99.9999%), and a commitment to operational excellence. As the industry experiences unprecedented growth, we continue to deliver simple, sustainable, and secure solutions for our customers worldwide.

At Equinix, we care about our people. Our comprehensive benefits include:

Competitive health and wellness programs

Employee Stock Purchase Plan

Career development and growth opportunities

Fun, wellbeing, and charity events

Advance Your Career Quickly – Positions Open Across the Globe

Joining Equinix means joining a global network of opportunities. Whether you want to grow into leadership roles or specialize in advanced technical areas, we provide the platform for your success.

What We’re Looking For

We’re seeking a Datacenter Technician (Level III) with previous experience in data center operations. This is not an entry-level role;

Key Skills & Experience

Previous experience in data center operations

Proven ability to prioritize tasks, manage escalations, and lead a team during critical situations

Hands-on experience with data center buildouts, equipment assembly, and installation

Knowledge of connectivity technologies, especially fiber optics, structured cabling, and cross-connects

Experience using fiber testing equipment

Solid understanding of IT systems, hardware troubleshooting, and network basics

Familiarity with Change, Incident, and Escalation Management processes

Ability to work in a shift-based environment, including on-call rotation and after-hours support

Excellent time management, organizational, and communication skills

Knowledge of critical infrastructure (power and cooling systems) is a plus, but not mandatory

Responsibilities

Hands-on Customer Support

Handle customer installations and troubleshooting, including fiber cross-connects and testing

Perform advanced diagnostics and repairs on hardware and network equipment

Manage internal and external tickets (including Smart Hands requests) in line with SLAs

Leadership & Operational Excellence

Lead escalations for incidents, coordinating resolution efforts across teams

Deliver clear shift handovers and comprehensive operational status reports

Drive continuous improvement initiatives to enhance processes and operational excellence

Develop documentation and operational processes to standardize best practices

Additional Responsibilities

Monitor infrastructure alarms (power, cooling, temperature, humidity) to maintain stable operations

Oversee contractors, ensuring compliance with safety, cleanliness, and operational standards

Occasional travel to other data centers for project support or escalations

Qualifications

Experience in data center operations

Expertise in hardware troubleshooting and hands-on data center work

Ability to work in 24/7 shift rotation

Background in IT or Telecommunications

Strong problem-solving, multitasking, and communication skills

Fluent in English (Swedish is a plus)

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

We use artificial intelligence in our hiring process. Learn more here.

This posting is for a backfill position, meaning it is to fill an existing vacancy within our organization.